Report | Understanding pub customers and publican expectations and opinions

About

In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them. Consumer’s needs have significantly evolved over recent years, starting with the pandemic and changing habits, through to the current cost of living crisis, and we must adapt our offer accordingly.

This report has been produced by researching both consumer and operator expectations and opinions, to give you actionable information that you can apply to your business. Supported by data from HDI, which shows where consumers are spending their money across hospitality.

Topics include:

• EVOLVING PUB CUSTOMER OCCASIONS
• WHAT DOES VALUE FOR MONEY MEAN?
• DELIVERING ON THE CUSTOMER EXPERIENCE
• SUSTAINABILITY IN PUBS
• COMMUNITY & LOCAL
• PREMIUMISATION
• PERSONALISATION

Webinar also available here.

Release date

November 2023

Format

PDF Report. 50 pages