Report | How technology can make hiring faster, fairer, and more flexible in retail and hospitality

About

Recruitment remains a major challenge for retail and hospitality businesses, with employers under pressure to attract the right candidates, reduce hiring delays and deliver a better applicant experience. As technology and AI become increasingly embedded in recruitment, there is a growing opportunity to make hiring faster, fairer and more flexible, without losing the human touch.

The research, in partnership with Sona, highlights how retail and hospitality employers can use technology to remove unnecessary barriers, improve the candidate experience and make recruitment more efficient. From simplifying applications and improving communication to automating routine tasks while keeping people at the heart of important decisions, the findings identify opportunities to attract, engage and retain more suitable candidates..

Release date

October 2026

Format

PDF Report. 13 pages