The Knowledge Hub

Flexible Working in Hospitality

Whitepaper | A look at flexible working trends in 2023


As attitudes to work have evolved over the last few years, the UK labour market is seeing unprecedented demand for more flexible ways of working. From office workers to hospitality staff, the one thing, outside of pay, which consistently hits the top of people’s agenda is flexibility. How then, can operators navigate this uncertain world – when the rota only fits one way and consistency of product and service remains paramount? How do you juggle the unstoppable force of market conditions with a desire to deliver for your customers? In this paper, we examine some of those issues.

An online survey with 280 current and recent hospitality workers was conducted in January 2023 by KAM plus industry insights from public sources.


Release date

Feb 2023


PDF Whitepaper. 20 pages