The Knowledge Hub

Merging People and Technology in QSR

Webinar | Investigating a new era of customer experience in QSR


Faced with social distancing measures, staff shortages and supply chain issues, many operators have turned to technological solutions such as mobile order & pay and self-serve kiosks to help ease these ongoing pressures.

In this webinar Katy Moses, MD at KAM shares exclusive research looking at technology’s impact on the customer experience and whether it has helped or hindered the core expectation of hospitality that is the human interaction. She is joined by Paul Berryman from pointOne, Andrew Allen from Biff’s Kitchen and Nigel Eadie from The Original Pasty House to discuss the findings and share their experience from the trade.

Produced by KAM in partnership with PointOne, the full research results are available in the ‘Merging People & Technology in QSR’ whitepaper.

Release date

Nov 2021


Webinar. 35mins.