The Knowledge Hub

Online Ordering Delivers

Whitepaper | The next evolution of online food delivery


The past few years have been a conduit for change in consumer behaviour and the effects on the UK hospitality industry have been significant and will have a lasting impact. ‘At-home’ dining has shown sustained growth with “ordering-in” now a routine part of Brits weekly mealtimes. This whitepaper shares invaluable advice on how operators can maximise their ‘delivery’ business.

Topics covered include:

  • The appetite for ‘at home’ delivery
  • Where are they ordering from
  • How to consumers prefer to order
  • Ordering direct vs market place
  • How do they decide where to order
  • What drives menu decisions
  • Driving loyalty

Based on feedback from a nationally representative sample of 500 pub/bar/cafe/restaurants goers, the whitepaper highlights ways in which operators can maximise their online delivery businesses.

online ordering delivers

Release date

Sept 2022


PDF Whitepaper. 9 pages