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The Licensee Index 2023

Inforgraphic | Licensee have their say


Now in its sixth year, ‘The Licensee Index’ is the operator benchmarking sentiment tracker for the UK leased and tenanted pub sector. In October 2023, KAM spoke to over 1,500 licensees, across 15 different pub companies.

The full research captures licensee satisfaction with their pub company across 68 different measures, including recruitment, training and information, ordering and delivery, product support, promotional support, landlord services, communication, and the role of the BDM.

This infographic is a top line summary of the findings and aims to provide an understanding of the key opportunities at an overall industry level to continue to strengthen the support for the UK leased and tenanted pub sector.

Release date

Jan 2024


PDF Report. 8 pages