The Knowledge Hub

What really irritates your customers

Presentation | How to avoid irritating your customers in venue


Originally presented by Katy Moses, MD at KAM, on the TechX stage at HRC in March 2024, this presentation highlights how, when thinking of how tech can maximise the customer experience, we first have to start by understanding EXACTLY what ‘problems’ the tech needs to solve. The research comes from our new Plan to Plate report, in partnership with guest engagement platform, Paytronix. Take a look at the presentation here.

Release date

March 2024


PDF presentation. 25 pages