In this webinar Katy Moses, MD at KAM shares exclusive research looking at technology’s impact on the customer experience and whether it has helped or hindered the core expectation of hospitality that is the human interaction. She is joined by Paul Berryman from pointOne, Andrew Allen from Biff’s Kitchen and Nigel Eadie from The Original Pasty House to discuss the findings and share their experience from the trade.

Katy Moses, MD at KAM, talks through some of the key trends which are impacting the on-trade in the post-pandemic, post-Brexit world and the impact these are having or will have specifically on the wine category. This presentation was first presented at the London Wine Fair in partnership with Harpers Wine & Spirits.