Hospitality
Decisions, decisions. How we choose which pub or restaurant.
In our latest blog, Blake Gladman, Strategy & Insights Director at KAM, shares how consumers make decisions about which pubs and restaurants to visit and what drives their choices… “Halfway…
Read MoreAre we ready to give up table service?
As the end of all restrictions are in sight, KAM asked consumers whether they are ready to wave goodbye to table service and whether they’d missed vertical drinking in venues.…
Read MoreGeneration Z are the most easily frustrated customers
Gen Z most easily frustrated as customers return to pubs and bars With the hospitality sector finally reopen, new research has identified the top frustrations for customers when visiting a…
Read More4-in-10 Brits say their favourite pubs are still shut
New research from BBPA and KAM reveals the devastating impact of restrictions on pubs and pub-goers. 4-in-10 Brits say their favourite pubs are still shut because of COVID. Our research,…
Read MoreDigitalisation of the customer journey accelerates further
Digitalisation of the customer journey is accelerating as the sector gets set for indoor reopening Our brand new report released this week in partnership with Zonal focuses on the post-pandemic…
Read MoreSummer of sport offers standout opportunity
After the year we’ve just had many operators will no doubt be actively looking for opportunities to drive customers back through their doors. Last summer we had ‘Eat Out To…
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