The Knowledge Hub
Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.
If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com
Our latest releases
Managing Food Allergens and Intolerances
A comprehensive look at both consumer and operator perspectives on food allergies and intolerances when eating out, carried out in partnership with Polaris.
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A Christmas Story
An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.
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Family Dining 2024
In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.
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Talent & Training in Hospitality
As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.
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5 key facts on online reviews
An infographic showing 5 Key stats on the importance of online reviews and recommendations
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5 key facts on staff impact
An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat
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5 key facts on deciding what to order
An infographic showing 5 Key stats on how customers decide what to order from a menu
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Tripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
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Socialising Differently – panel at Imbibe Live
A panel looking at how Brits are Socialising Differently with Katy Moses (KAM), Daniel Rowntree (High & Dry), Selina Smith (Heineken) and Matt Grech-Smith (Swingers.)
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Socialising Differently – presented at Imbibe Live
Katy Moses, MD at KAM, presents key trends pointing towards Brits ‘socialising differently’ including an evolving relationship with alcohol.
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The Ultimate Events Management Guide
In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.
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Plan to Plate 2024 – Q4
In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
Read MoreReports & Whitepapers
View and download our industry-leading reports and whitepapers.
Human vs Machine
Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.
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What really irritates your customers
Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.
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The UK’s Largest Hospitality Salary Survey
This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
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Leased & Tenanted Spotlight
Originally presented at our L&T Spotlight, this presentations shows the wants and needs of both pub licensees and their customers.
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Influencing customers in-venue
Originally presented at RMI 2024, this presentation shows how hospitality brands can most effectively influence the customer in venue.
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Generation Z: All Grown Up
When we look at what influences venue choice, the key elements- quality, range, value for money are still at the top for Gen Z, so there’s no need to reinvent the wheel. What what we DO need to do is look at the significant differences in the thoughts and feelings towards technology, alcohol, and diets, that will allow venues to make themselves attractive to this age group.
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Attracting and Retaining Hospitality Employees
Check out our presentation from the BII People Conference focused on our recent research on recruiting and retaining talent in hospitality.
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The Pub Roadmap
In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.
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The Ultimate Guide to Christmas
Christmas is about sharing, supporting and bringing people together. So here’s a little gift from KAM Research and Insights and HGEM, bringing together all of our combined Christmas research into one report – the ultimate Xmas guide for hospitality venues.
SEE MOREWebinars & Presentations
Socialising Differently – panel at Imbibe Live
A panel looking at how Brits are Socialising Differently with Katy Moses (KAM), Daniel Rowntree (High & Dry), Selina Smith (Heineken) and Matt Grech-Smith (Swingers.)
SEE MORE & WATCH
Socialising Differently – presented at Imbibe Live
Katy Moses, MD at KAM, presents key trends pointing towards Brits ‘socialising differently’ including an evolving relationship with alcohol.
SEE MORE & WATCH
Low+No presentation – learnings from beyond Hospitality
Lou Pollitt at Lucky Saint, shares insightful learnings about low & no from international markets and the off-trade.
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Low+No panel – where does ‘Low’ & ‘Light’ fit in?
Laura Willoughby MBE (Club Soda) discusses the growing demand for ‘lower’ ABV drinks with Daniel Crowther (Hedonist Drinks), Kelly Moss (WSTA) & Denise Hamilton-Mace (Lo No Drinker.)
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Low+No panel – the operator perspective
Listen to Cyril Francoise (Soho House), Andrew Carpenter (Greene King) and Freddie Cobb (Vagabond) share their low & no journey.
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Low+No panel – Activating low & no effectively
Listen to Paddy Gardiner from Cote and Ed Fryer at Fullers discuss how to improve visibility of the Low & No category.
SEE MORE & WATCHInfographics
A Christmas Story
An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.
SEE MORE & WATCH
5 key facts on online reviews
An infographic showing 5 Key stats on the importance of online reviews and recommendations
SEE MORE & WATCH
5 key facts on staff impact
An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat
SEE MORE & WATCH
5 key facts on deciding what to order
An infographic showing 5 Key stats on how customers decide what to order from a menu
SEE MORE & WATCH
5 key facts on moderating alcohol consumption
An infographic showing how Brits are moderating their alcohol consumption
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5 key facts on what drives venue choice
An infographic showing what’s important when choosing a venue.
SEE MORE & WATCHHospitality Insight from our Knowledge Hub Partners
Tripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
SEE MORE & WATCH
Brixton Brewery | Focus on craft beer
Brixton Brewery share data on the craft beer customer in the on-trade
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Limber | Flexible Working in Hospitality
Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.
SEE MORE & WATCHThanks to our Knowledge Hub Partners
Access All Areas
Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.
Family Dining 2024
In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.
SEE MORE
Plan to Plate 2024 – Q4
In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
SEE MORE
Low+No 2024: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
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Competitive Socialising 2024
A look at the Competitive Socialising customer and the growing demand for activity-led venues.
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Pub Roadmap: the headlines & panel
Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.
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The Pub Roadmap
In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.
SEE MORE