Knowledge Archive

The Knowledge Hub

Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.

If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com

Our latest releases

LTC x KAM: Wellbeing at Work

his report brings together experiences Hospitality employees and also employers across the sector have shared. You’ll get a clear picture of the challenges still facing our people, what support is helping, and where there’s still more to do.

Raising the Bar 2026

This report explores how the UK on-trade has progressed over the past 18 months, and where the next opportunities lie to deliver a more compelling, consistent and high-quality alcohol-free experience

KAMera secondary story squares - ESI (29)

Built To Last: The Power of Staying Connected

Recorded at KAM’s Built To Last Informants session, Dan Brookman discusses how AI can help to maximise loyalty with guests.

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Built To Last: Maximising the space between visits

Recorded at KAM’s Built To Last Informants session, Rose Tawil discusses the importance of maximising the space between visits when it comes to loyalty.

KAMera secondary story squares - ESI (22)

Drinking Differently: How GLP-1 Medications Impact Alcohol Consumption

Following our previous research into how GLP-1 medications are changing eating behaviour, KAM partnered with Drinkaware to explore another key question for hospitality and drinks brands: how are these medications affecting alcohol consumption?

KAMera secondary story squares - ESI (23)

The Hospitality People Survey 2026

This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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Pub Spotlight 2026: The Pub Employer Perspective

Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.

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Pub Spotlight 2026: The Customer Perspective

Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn

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Pub Spotlight 2026: The Publican Perspective

Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin

The Rise of the intentional guest: How health is impacting consumers in 2026

An infographic showing the key stats about how health and wellness are affecting hospitality.

KAMera secondary story squares - ESI (2)

Pub Spotlight 2026

Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.

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Licensee Index 2025

This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.

Reports & Whitepapers

View and download our industry-leading reports and whitepapers.

UK Hospitality Salary Survey: Key Take-outs

Access Level: Standard Access

Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’

Human vs Machine

Access Level: Standard Access

Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.

What really irritates your customers

Access Level: Standard Access

Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.

The UK’s Largest Hospitality Salary Survey

Access Level: Standard Access

This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

Leased & Tenanted Spotlight

Access Level: Standard Access

Originally presented at our L&T Spotlight, this presentations shows the wants and needs of both pub licensees and their customers.

Influencing customers in-venue

Access Level: Standard Access

Originally presented at RMI 2024, this presentation shows how hospitality brands can most effectively influence the customer in venue.

Generation Z: All Grown Up

Access Level: Hospitality, Standard Access

When we look at what influences venue choice, the key elements- quality, range, value for money are still at the top for Gen Z, so there’s no need to reinvent the wheel. What what we DO need to do is look at the significant differences in the thoughts and feelings towards technology, alcohol, and diets, that will allow venues to make themselves attractive to this age group.

Attracting and Retaining Hospitality Employees

Access Level: Hospitality, Standard Access

Check out our presentation from the BII People Conference focused on our recent research on recruiting and retaining talent in hospitality.

The Pub Roadmap

Access Level: Access All Areas, On-Trade

In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.

Webinars & Presentations

Built To Last: The Power of Staying Connected

Access Level: Access All Areas

Recorded at KAM’s Built To Last Informants session, Dan Brookman discusses how AI can help to maximise loyalty with guests.

The Knowledge Hub

Our latest releases

Reports & Whitepapers

Webinars & Presentations

Infographics

Hospitality Insight from our Partners

Thanks to our Partners

Hospitality Talks

The Vlog

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