The Knowledge Hub

Welcome to The Knowledge Hub.

Here, you will find all the content available in the KAM Insight portfolio.

If you have any questions or would like to find out about our bespoke research, please contact hello@kaminsight.com

Our latest releases

Competitive Socialising 2024

A look at the Competitive Socialising customer and the growing demand for activity-led venues.

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5 key facts on moderating alcohol consumption

An infographic showing how Brits are moderating their alcohol consumption

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5 key facts on what drives venue choice

An infographic showing what’s important when choosing a venue.

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5 key facts on food decisions

An infographic showing how customers decide what to eat.

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Plan to Plate 2024 – Q2

In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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UK Hospitality Salary Survey: Key Take-outs

Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’

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Human vs Machine

Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.

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What really irritates your customers

Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.

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The UK’s Largest Hospitality Salary Survey

This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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5 key facts on Competitive Socialising

An infographic showing 5 key stats on Competitive Socialising

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5 key facts on researching a venue

An infographic showing where and how consumers research hospitality venues.

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Leased & Tenanted Spotlight

Originally presented at our L&T Spotlight, this presentations shows the wants and needs of both pub licensees and their customers.

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers.

Competitive Socialising 2024

Access Level:

A look at the Competitive Socialising customer and the growing demand for activity-led venues.

SEE MORE

Plan to Plate 2024 – Q2

Access Level:

In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

SEE MORE

UK Hospitality Salary Survey: Key Take-outs

Access Level:

Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’

SEE MORE

Human vs Machine

Access Level:

Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.

SEE MORE

What really irritates your customers

Access Level:

Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.

SEE MORE

The UK’s Largest Hospitality Salary Survey

Access Level:

This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

SEE MORE

Leased & Tenanted Spotlight

Access Level:

Originally presented at our L&T Spotlight, this presentations shows the wants and needs of both pub licensees and their customers.

SEE MORE

Influencing customers in-venue

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Originally presented at RMI 2024, this presentation shows how hospitality brands can most effectively influence the customer in venue.

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Generation Z: All Grown Up

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When we look at what influences venue choice, the key elements- quality, range, value for money are still at the top for Gen Z, so there’s no need to reinvent the wheel. What what we DO need to do is look at the significant differences in the thoughts and feelings towards technology, alcohol, and diets, that will allow venues to make themselves attractive to this age group.

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Webinars & Vlogs

drinking differently

Drinking Differently

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Katy Moses, founder/MD at KAM, delves into some of the key consumer trends which are causing people to “drink differently”, including health, sustainability, alcohol moderation, functional drinks and personalisation and the implications for the wholesale sector. First presented for the FWD Drinks Summit.

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wine decisions

Wine Decisions

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Blake Gladman, Strategy & Insights Director at KAM, shares learnings from recent research with Hallgarten & Novum looking at the wine buying experience in Hospitality venues. You can access the full ‘Wine Decisions’ white paper here.

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diversifying diets

Diversifying Diets

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Katy Moses, MD at KAM, shares some of the key consumer trends which are impacting what we eat and drink, and looks at how this will impact hospitality venues.

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merging people and tech

Merging People and Technology in QSR

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In this webinar Katy Moses, MD at KAM shares exclusive research looking at technology’s impact on the customer experience and whether it has helped or hindered the core expectation of hospitality that is the human interaction. She is joined by Paul Berryman from pointOne, Andrew Allen from Biff’s Kitchen and Nigel Eadie from The Original Pasty House to discuss the findings and share their experience from the trade.

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post pandemic on trade

The On-trade in a Post-Pandemic/Post-Brexit World

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Katy Moses, MD at KAM, talks through some of the key trends which are impacting the on-trade in the post-pandemic, post-Brexit world and the impact these are having or will have specifically on the wine category. This presentation was first presented at the London Wine Fair in partnership with Harpers Wine & Spirits.

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Infographics

5 key facts on moderating alcohol consumption

Access Level:

An infographic showing how Brits are moderating their alcohol consumption

SEE MORE & WATCH

5 key facts on what drives venue choice

Access Level:

An infographic showing what’s important when choosing a venue.

SEE MORE & WATCH

5 key facts on food decisions

Access Level:

An infographic showing how customers decide what to eat.

SEE MORE & WATCH

5 key facts on Competitive Socialising

Access Level:

An infographic showing 5 key stats on Competitive Socialising

SEE MORE & WATCH

5 key facts on researching a venue

Access Level:

An infographic showing where and how consumers research hospitality venues.

SEE MORE & WATCH

The Licensee Index 2023

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Now in its sixth year, ‘The Licensee Index’ is the operator benchmarking sentiment tracker for the UK leased and tenanted pub sector.

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THE LATEST FROM

Hospitality Talks

The Vlog

Access All Areas

Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.

Competitive Socialising 2024

A look at the Competitive Socialising customer and the growing demand for activity-led venues.

SEE MORE

Plan to Plate 2024 – Q2

In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

SEE MORE

Pub Roadmap: the headlines & panel

Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.

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Pub Roadmap

The Pub Roadmap

In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.

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low & no 2023

Low and No 2023

KAM have carried out a deep-dive research study, in partnership with Lucky Saint, into the current attitudes and behaviour towards Low and No alcohol. The report shows that the movement has gone beyond January, it’s becoming ingrained in people’s lives throughout the year. With as many UK adults actively moderating during the summer as they do during ‘Dry January’, moderating has moved beyond a single month in the year, and beyond simplistic definitions of ‘drinkers’ and ‘non-drinkers’. For venues, the opportunity remains. With massive numbers still entering the category, we need to provide consumers with the best possible experience whatever the occasion.

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State of the Hospitality Nation

The State of The Hospitality Nation

Propel and KAM have carried out a deep-dive research study into the current outlook of the UK’s hospitality sector. The survey, which is produced in association with Mapal Group, sought to examine the key issues currently impacting the industry, whilst also looking ahead to what the next 12 months might bring. This research will allow businesses to benchmark their performance and experiences against the wider sector.

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