The Knowledge Hub

Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.

If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com

Our latest releases

Propeller x KAM: Hospitality Booking Benchmark

In partnership with Propeller, The Hospitality Bookings Benchmark is the UK’s first sector-wide study of hospitality bookings, bringing together the views of both consumers and operators to benchmark booking performance.

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5 key facts – A spotlight on alcohol-free spirits

An infographic showing 5 key stats from our 2026 Alcohol-free audit with Everleaf

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The Pub Roadmap | Building Brilliant Teams

Discover practical, research-backed strategies to recruit, onboard, train and inspire high-performing teams. Developed with the BII and supported by Brakes, this report combines insight from pub customers, employees and licensees with actionable ideas to help you improve service, boost loyalty and build a stronger, more resilient pub business.

Read More

Low+No 2026: Rethinking the drinks aisle

Waitrose Low & No Buyer Sarah Holland joins Lucky Saint’s Oli Badman to discuss how the retailer is adapting their drinks offer alongside changing consumer expectations and behaviours.

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Low+No 2026: Drinking Differently

A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Raising the Bar 2026: Webinar

This webinar looks at the Everleaf x KAM report “Raising the Bar 2026” in more detail, including conversations with operators about how their venues are adapting to alcohol-free.

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LTC x KAM: Wellbeing at Work

his report brings together experiences Hospitality employees and also employers across the sector have shared. You’ll get a clear picture of the challenges still facing our people, what support is helping, and where there’s still more to do.

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Raising the Bar 2026

This report explores how the UK on-trade has progressed over the past 18 months, and where the next opportunities lie to deliver a more compelling, consistent and high-quality alcohol-free experience

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Built To Last: The Power of Staying Connected

Recorded at KAM’s Built To Last Informants session, Dan Brookman discusses how AI can help to maximise loyalty with guests.

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Built To Last: Maximising the space between visits

Recorded at KAM’s Built To Last Informants session, Rose Tawil discusses the importance of maximising the space between visits when it comes to loyalty.

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Drinking Differently: How GLP-1 Medications Impact Alcohol Consumption

Following our previous research into how GLP-1 medications are changing eating behaviour, KAM partnered with Drinkaware to explore another key question for hospitality and drinks brands: how are these medications affecting alcohol consumption?

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The Hospitality People Survey 2026

This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers.

Propeller x KAM: Hospitality Booking Benchmark

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In partnership with Propeller, The Hospitality Bookings Benchmark is the UK’s first sector-wide study of hospitality bookings, bringing together the views of both consumers and operators to benchmark booking performance.

SEE MORE

The Pub Roadmap | Building Brilliant Teams

Access Level: ,

Discover practical, research-backed strategies to recruit, onboard, train and inspire high-performing teams. Developed with the BII and supported by Brakes, this report combines insight from pub customers, employees and licensees with actionable ideas to help you improve service, boost loyalty and build a stronger, more resilient pub business.

SEE MORE

Low+No 2026: Drinking Differently

Access Level:

A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

SEE MORE

LTC x KAM: Wellbeing at Work

Access Level:

his report brings together experiences Hospitality employees and also employers across the sector have shared. You’ll get a clear picture of the challenges still facing our people, what support is helping, and where there’s still more to do.

SEE MORE

Raising the Bar 2026

Access Level:

This report explores how the UK on-trade has progressed over the past 18 months, and where the next opportunities lie to deliver a more compelling, consistent and high-quality alcohol-free experience

SEE MORE

Drinking Differently: How GLP-1 Medications Impact Alcohol Consumption

Access Level:

Following our previous research into how GLP-1 medications are changing eating behaviour, KAM partnered with Drinkaware to explore another key question for hospitality and drinks brands: how are these medications affecting alcohol consumption?

SEE MORE

The Hospitality People Survey 2026

Access Level:

This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

SEE MORE

State of Social 2026

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State of Social is the first industry-wide benchmarking report dedicated to social media metrics and it’s BACK for its 2ND year! Delivered by Kitch and KAM, the FREE report captures critical insights for UK hospitality operators.

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Pubs Power Sport Report 2025

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This new Pubs Power Sport Report from PubAid and conducted by KAM, supported by Guinness and Sky Business, reveals how pubs are quietly power movement, connection and community wellbeing across the UK.

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Webinars & Presentations

Pub Spotlight 2026: The Publican Perspective

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Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin

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Pub Spotlight 2026

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Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.

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Feeding the GLP-1 – presentation at RMI

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Katy Moses, MD at KAM presents research looking at how showing how diet drugs will impact eating, drinking and socialising and what it means for hospitality brands, menus and marketing strategies. Presented at RMI in January 2025.

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Informants Panel – Cheers to 2026!

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Discussion with Caroline Ottoy (MD at WatchHouse), Jason Cotta (Group CEO at Arcturus) and Ben Warren (Commercial Director at Professional at Play) about their predictions and plans for the year ahead.

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Informants – Cheers to 2026!

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Simon Stenning, founder of Future Foodservice, shares his initial forecast for hospitality in 2026.

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State of Social 2026 Webinar

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Learnings from State of Social 2026 – the industry-wide benchmarking report dedicated to social media metrics in the hospitality industry

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Infographics

5 key facts – A spotlight on alcohol-free spirits

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An infographic showing 5 key stats from our 2026 Alcohol-free audit with Everleaf

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The Rise of the intentional guest: How health is impacting consumers in 2026

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An infographic showing the key stats about how health and wellness are affecting hospitality.

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Licensee Index 2025

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This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.

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Competitive Socialising Customer in 2025

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An infographic showing 5 key stats on Competitive Socialising

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Big Booking Success

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An infographic about driving big group bookings in Hospitality venues, in partnership with Tripleseat.

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Financial wellbeing in hospitality

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An infographic looking at financial wellbeing for hospitality employees

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Hospitality Insight from our Partners

The Access Group | What Brings Guests Back?

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Access Group Research Report | A look at what’s driving customer loyalty at Hospitality venues.

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Tripleseat | Preparing for the festive season

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Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.

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Brixton Brewery | Focus on craft beer

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Brixton Brewery share data on the craft beer customer in the on-trade

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Flexible-working

Limber | Flexible Working in Hospitality

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Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.

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Thanks to our Partners

L&T 2025 Partners (4)

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Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.

The Pub Roadmap | Building Brilliant Teams

Discover practical, research-backed strategies to recruit, onboard, train and inspire high-performing teams. Developed with the BII and supported by Brakes, this report combines insight from pub customers, employees and licensees with actionable ideas to help you improve service, boost loyalty and build a stronger, more resilient pub business.

SEE MORE

Low+No 2026: Rethinking the drinks aisle

Waitrose Low & No Buyer Sarah Holland joins Lucky Saint’s Oli Badman to discuss how the retailer is adapting their drinks offer alongside changing consumer expectations and behaviours.

SEE MORE

Low+No 2026: Drinking Differently

A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

SEE MORE

Raising the Bar 2026: Webinar

This webinar looks at the Everleaf x KAM report “Raising the Bar 2026” in more detail, including conversations with operators about how their venues are adapting to alcohol-free.

SEE MORE

Built To Last: The Power of Staying Connected

Recorded at KAM’s Built To Last Informants session, Dan Brookman discusses how AI can help to maximise loyalty with guests.

SEE MORE

Built To Last: Maximising the space between visits

Recorded at KAM’s Built To Last Informants session, Rose Tawil discusses the importance of maximising the space between visits when it comes to loyalty.

SEE MORE