The Knowledge Hub

Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.

If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com

Our latest releases

The Pub Roadmap | Creating Pub Superfans

In partnership with the BII and supported by Brakes, this research report at how venues can grow customer loyalty and create pub superfans.

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The Mid-Strength Opportunity

KAM have joined forces with Club Soda and The Mid-Strength Collective to explore why mid-strength alcohol is gaining traction and what steps businesses can take to capitalise on this untapped potential.

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State of Social | Benchmarking Hospitality brands

State of Social is the first industry-wide benchmarking report dedicated to social media metrics, in partnership with Kitch.

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Raising the Bar | The current state of alcohol-free

A look at the accessibility, visibility and credibility of alcohol-free drinks in hospitality venues, in partnership with Everleaf

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Managing Food Allergens and Intolerances

A comprehensive look at both consumer and operator perspectives on food allergies and intolerances when eating out, carried out in partnership with Polaris.

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A Christmas Story

An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.

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Family Dining 2024

In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

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Talent & Training in Hospitality

As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.

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5 key facts on online reviews

An infographic showing 5 Key stats on the importance of online reviews and recommendations

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5 key facts on staff impact

An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat

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5 key facts on deciding what to order

An infographic showing 5 Key stats on how customers decide what to order from a menu

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Tripleseat | Preparing for the festive season

Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.

Read More

Reports & Whitepapers

View and download our industry-leading reports and whitepapers.

The Pub Roadmap | Creating Pub Superfans

Access Level: ,

In partnership with the BII and supported by Brakes, this research report at how venues can grow customer loyalty and create pub superfans.

SEE MORE

The Mid-Strength Opportunity

Access Level:

KAM have joined forces with Club Soda and The Mid-Strength Collective to explore why mid-strength alcohol is gaining traction and what steps businesses can take to capitalise on this untapped potential.

SEE MORE

State of Social | Benchmarking Hospitality brands

Access Level:

State of Social is the first industry-wide benchmarking report dedicated to social media metrics, in partnership with Kitch.

SEE MORE

Raising the Bar | The current state of alcohol-free

Access Level:

A look at the accessibility, visibility and credibility of alcohol-free drinks in hospitality venues, in partnership with Everleaf

SEE MORE

Managing Food Allergens and Intolerances

Access Level:

A comprehensive look at both consumer and operator perspectives on food allergies and intolerances when eating out, carried out in partnership with Polaris.

SEE MORE

Family Dining 2024

Access Level:

In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

SEE MORE

Talent & Training in Hospitality

Access Level:

As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.

SEE MORE

The Ultimate Events Management Guide

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In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

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Plan to Plate 2024 – Q4

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In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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Webinars & Presentations

Pub Roadmap: the headlines & panel

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Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.

SEE MORE & WATCH
Competitive socialising

Competitive Socialising: the headlines

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Originally presented at the “Competitive Socialising: Power of Play’ event in May 2023, Katy Moses, founder/MD at KAM, shares headlines from our latest Competitive Socialising report (available to “Access All Areas” subscribers) looking at how customer demand for activity-led socialising is growing and how operators and brands can keep up!

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golden years

The Golden Years: the headlines

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Originally presented at RMI 2023, Katy Moses, founder/MD at KAM, shares headlines from our latest research looking at the invaluable 65 years+ age group – The Golden Years (available to “Access All Areas” subscribers) She highlights how invaluable this growing customer group is and how hospitality operators should more actively embrace the older customer.

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hospitality employee of the future

The Hospitality Employee of the future

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A presentation prepared specifically for the UK Hospitality ‘Work & Skills’ event, Katy Moses shares research on the evolving demands and expectations we’re seeing from younger employees and highlights how employers may need to think differently to attract and retain them.

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value of local

The Value of Local

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Katy Moses, founder/MD at KAM, delves into the ever-growing importance of food provenance for customers and hospitality venues with Kate Nicholls from UK Hospitality, Joby Mortimer from Brakes, Simon Wright, a founder of the Welsh Independent Restaurant Collective, and Sophie Cohlquoun from the Welsh Government’s Insights programme, who shares a fascinating case study of the “Value of Welshness.”

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CBD drinks

CBD infused drinks

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Laurence Brown, Senior Insight Manager at KAM, shares research that shows the continued growth of CBD-infused drinks and what this means for hospitality operators.

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Infographics

A Christmas Story

Access Level: ,

An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.

SEE MORE & WATCH

5 key facts on online reviews

Access Level:

An infographic showing 5 Key stats on the importance of online reviews and recommendations

SEE MORE & WATCH

5 key facts on staff impact

Access Level:

An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat

SEE MORE & WATCH

5 key facts on deciding what to order

Access Level:

An infographic showing 5 Key stats on how customers decide what to order from a menu

SEE MORE & WATCH

5 key facts on moderating alcohol consumption

Access Level:

An infographic showing how Brits are moderating their alcohol consumption

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5 key facts on what drives venue choice

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An infographic showing what’s important when choosing a venue.

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Hospitality Insight from our Partners

Tripleseat | Preparing for the festive season

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Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.

SEE MORE & WATCH

Brixton Brewery | Focus on craft beer

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Brixton Brewery share data on the craft beer customer in the on-trade

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Flexible-working

Limber | Flexible Working in Hospitality

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Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.

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Thanks to our Partners

L&T 2025 Partners (4)

THE LATEST FROM

Hospitality Talks

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Access All Areas

Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.

The Pub Roadmap | Creating Pub Superfans

In partnership with the BII and supported by Brakes, this research report at how venues can grow customer loyalty and create pub superfans.

SEE MORE

Family Dining 2024

In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

SEE MORE

Plan to Plate 2024 – Q4

In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

SEE MORE

Low+No 2024: Drinking Differently

A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

SEE MORE

Competitive Socialising 2024

A look at the Competitive Socialising customer and the growing demand for activity-led venues.

SEE MORE

Pub Roadmap: the headlines & panel

Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.

SEE MORE