The Knowledge Hub
Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.
If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com
Our latest releases
Low+No panel – where does ‘Low’ & ‘Light’ fit in?
Laura Willoughby MBE (Club Soda) discusses the growing demand for ‘lower’ ABV drinks with Daniel Crowther (Hedonist Drinks), Kelly Moss (WSTA) & Denise Hamilton-Mace (Lo No Drinker.)
Read More
Low+No panel – the operator perspective
Listen to Cyril Francoise (Soho House), Andrew Carpenter (Greene King) and Freddie Cobb (Vagabond) share their low & no journey.
Read More
Low+No panel – Activating low & no effectively
Listen to Paddy Gardiner from Cote and Ed Fryer at Fullers discuss how to improve visibility of the Low & No category.
Read More
Low+No 2024: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
Read More
Competitive Socialising 2024
A look at the Competitive Socialising customer and the growing demand for activity-led venues.
Read More
5 key facts on moderating alcohol consumption
An infographic showing how Brits are moderating their alcohol consumption
Read More
5 key facts on what drives venue choice
An infographic showing what’s important when choosing a venue.
Read More
5 key facts on food decisions
An infographic showing how customers decide what to eat.
Read More
UK Hospitality Salary Survey: Key Take-outs
Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’
Read More
Human vs Machine
Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.
Read More
What really irritates your customers
Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.
Read More
The UK’s Largest Hospitality Salary Survey
This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
Read MoreReports & Whitepapers
View and download our industry-leading reports and whitepapers.
State of Social 2026
State of Social is the first industry-wide benchmarking report dedicated to social media metrics and it’s BACK for its 2ND year! Delivered by Kitch and KAM, the FREE report captures critical insights for UK hospitality operators.
SEE MORE
Pubs Power Sport Report 2025
This new Pubs Power Sport Report from PubAid and conducted by KAM, supported by Guinness and Sky Business, reveals how pubs are quietly power movement, connection and community wellbeing across the UK.
SEE MORE
Sona x KAM: People & productivity insights
Developed in partnership between Sona and KAM Insight, this exclusive research shines a light on the real impact of inefficient processes and outdated technology across the UK Hospitality sector.
SEE MORE
Feeding the GLP-1 Generation
This report looks at how the growing proportion of GLP-1 users are reshaping eating, drinking and socialising habits. It covers everything from food and drink preferences, to how and why GLP-1 users choose specific venues to go out to.
SEE MORE
The rise of functional drinks
A look at the rise of functional and mood enhancing drinks. This 2025 insight report by KAM and Club Soda explores wellness trends, mood-enhancing drinks and the future of social experiences.
SEE MORE
Driving a digital connection with customers
A look at the importance of building digital connections with pub customers away from venue
SEE MORE
Plan to Plate – May 2025
This bi-annual report tracks UK consumer behaviour with regards to hospitality venues.
SEE MORE
Low+No 2025: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
SEE MORE
Competitive Socialising 2025
A look at the Competitive Socialising customer and the growing demand for activity-led venues and experiential leisure.
SEE MOREWebinars & Presentations
Pub Spotlight 2026: The Pub Employer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.
SEE MORE & WATCH
Pub Spotlight 2026: The Customer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn
SEE MORE & WATCH
Pub Spotlight 2026: The Publican Perspective
Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin
SEE MORE & WATCH
Pub Spotlight 2026
Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.
SEE MORE & WATCH
Feeding the GLP-1 – presentation at RMI
Katy Moses, MD at KAM presents research looking at how showing how diet drugs will impact eating, drinking and socialising and what it means for hospitality brands, menus and marketing strategies. Presented at RMI in January 2025.
SEE MORE & WATCH
Informants Panel – Cheers to 2026!
Discussion with Caroline Ottoy (MD at WatchHouse), Jason Cotta (Group CEO at Arcturus) and Ben Warren (Commercial Director at Professional at Play) about their predictions and plans for the year ahead.
SEE MORE & WATCHInfographics
The Rise of the intentional guest: How health is impacting consumers in 2026
An infographic showing the key stats about how health and wellness are affecting hospitality.
SEE MORE & WATCH
Licensee Index 2025
This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.
SEE MORE & WATCH
Competitive Socialising Customer in 2025
An infographic showing 5 key stats on Competitive Socialising
SEE MORE & WATCH
Big Booking Success
An infographic about driving big group bookings in Hospitality venues, in partnership with Tripleseat.
SEE MORE & WATCH
Financial wellbeing in hospitality
An infographic looking at financial wellbeing for hospitality employees
SEE MORE & WATCH
A Christmas Story
An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.
SEE MORE & WATCHHospitality Insight from our Partners
The Access Group | What Brings Guests Back?
Access Group Research Report | A look at what’s driving customer loyalty at Hospitality venues.
SEE MORE & WATCH
Tripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
SEE MORE & WATCH
Brixton Brewery | Focus on craft beer
Brixton Brewery share data on the craft beer customer in the on-trade
SEE MORE & WATCH
Limber | Flexible Working in Hospitality
Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.
SEE MORE & WATCHThanks to our Partners
Access All Areas
Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.
Pub Spotlight 2026: The Pub Employer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.
SEE MORE
Pub Spotlight 2026: The Customer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn
SEE MORE
Pub Spotlight 2026: The Publican Perspective
Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin
SEE MORE
Pub Spotlight 2026
Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.
SEE MORE
Licensee Index 2025
This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.
SEE MORE
Knowledge Hub Webinar | Oct 2025
KAM’s Katy Moses, Blake Gladman and Katie Jenkins discuss the impact GLP-1 drugs are having on hospitality, the rise of mood-enhancing drinks and the importance of employee experience
SEE MORE