The Knowledge Hub
Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.
If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com
Our latest releases
5 key facts on online reviews
An infographic showing 5 Key stats on the importance of online reviews and recommendations
Read More5 key facts on staff impact
An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat
Read More5 key facts on deciding what to order
An infographic showing 5 Key stats on how customers decide what to order from a menu
Read MoreTripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
Read MoreSocialising Differently – panel at Imbibe Live
A panel looking at how Brits are Socialising Differently with Katy Moses (KAM), Daniel Rowntree (High & Dry), Selina Smith (Heineken) and Matt Grech-Smith (Swingers.)
Read MoreSocialising Differently – presented at Imbibe Live
Katy Moses, MD at KAM, presents key trends pointing towards Brits ‘socialising differently’ including an evolving relationship with alcohol.
Read MoreThe Ultimate Events Management Guide
In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.
Read MorePlan to Plate 2024 – Q3
In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
Read MoreLow+No presentation – learnings from beyond Hospitality
Lou Pollitt at Lucky Saint, shares insightful learnings about low & no from international markets and the off-trade.
Read MoreFuture of Socialising: What’s next for the dry economy?
UK adults’ evolving relationship with cannabis (THC and CBD), alcohol and other mood-altering substances and it’s impact on hospitality.
Read MoreLow+No panel – where does ‘Low’ & ‘Light’ fit in?
Laura Willoughby MBE (Club Soda) discusses the growing demand for ‘lower’ ABV drinks with Daniel Crowther (Hedonist Drinks), Kelly Moss (WSTA) & Denise Hamilton-Mace (Lo No Drinker.)
Read MoreLow+No panel – the operator perspective
Listen to Cyril Francoise (Soho House), Andrew Carpenter (Greene King) and Freddie Cobb (Vagabond) share their low & no journey.
Read MoreReports & Whitepapers
View and download our industry-leading reports and whitepapers.
The Ultimate Events Management Guide
In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.
SEE MOREPlan to Plate 2024 – Q3
In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
SEE MOREFuture of Socialising: What’s next for the dry economy?
UK adults’ evolving relationship with cannabis (THC and CBD), alcohol and other mood-altering substances and it’s impact on hospitality.
SEE MORELow+No 2024: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
SEE MORECompetitive Socialising 2024
A look at the Competitive Socialising customer and the growing demand for activity-led venues.
SEE MOREUK Hospitality Salary Survey: Key Take-outs
Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’
SEE MOREHuman vs Machine
Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.
SEE MOREWhat really irritates your customers
Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.
SEE MOREThe UK’s Largest Hospitality Salary Survey
This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
SEE MOREWebinars & Presentations
Drinking Differently
Katy Moses, founder/MD at KAM, delves into some of the key consumer trends which are causing people to “drink differently”, including health, sustainability, alcohol moderation, functional drinks and personalisation and the implications for the wholesale sector. First presented for the FWD Drinks Summit.
SEE MORE & WATCHWine Decisions
Blake Gladman, Strategy & Insights Director at KAM, shares learnings from recent research with Hallgarten & Novum looking at the wine buying experience in Hospitality venues. You can access the full ‘Wine Decisions’ white paper here.
SEE MORE & WATCHDiversifying Diets
Katy Moses, MD at KAM, shares some of the key consumer trends which are impacting what we eat and drink, and looks at how this will impact hospitality venues.
SEE MORE & WATCHMerging People and Technology in QSR
In this webinar Katy Moses, MD at KAM shares exclusive research looking at technology’s impact on the customer experience and whether it has helped or hindered the core expectation of hospitality that is the human interaction. She is joined by Paul Berryman from pointOne, Andrew Allen from Biff’s Kitchen and Nigel Eadie from The Original Pasty House to discuss the findings and share their experience from the trade.
SEE MORE & WATCHThe On-trade in a Post-Pandemic/Post-Brexit World
Katy Moses, MD at KAM, talks through some of the key trends which are impacting the on-trade in the post-pandemic, post-Brexit world and the impact these are having or will have specifically on the wine category. This presentation was first presented at the London Wine Fair in partnership with Harpers Wine & Spirits.
SEE MORE & WATCHInfographics
5 key facts on online reviews
An infographic showing 5 Key stats on the importance of online reviews and recommendations
SEE MORE & WATCH5 key facts on staff impact
An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat
SEE MORE & WATCH5 key facts on deciding what to order
An infographic showing 5 Key stats on how customers decide what to order from a menu
SEE MORE & WATCH5 key facts on moderating alcohol consumption
An infographic showing how Brits are moderating their alcohol consumption
SEE MORE & WATCH5 key facts on what drives venue choice
An infographic showing what’s important when choosing a venue.
SEE MORE & WATCH5 key facts on food decisions
An infographic showing how customers decide what to eat.
SEE MORE & WATCHHospitality Insight from our Knowledge Hub Partners
Tripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
SEE MORE & WATCHBrixton Brewery | Focus on craft beer
Brixton Brewery share data on the craft beer customer in the on-trade
SEE MORE & WATCHLimber | Flexible Working in Hospitality
Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.
SEE MORE & WATCHThanks to our Knowledge Hub Partners
![KAM Knowledge Hub partners KAM Knowledge Hub partners](https://kaminsight.com/wp-content/uploads/sites/2044/2023/07/Thanks-to-our-Knowledge-Hub-Partners-commited-to-keeping-the-Hospitality-industry-informed-i-7.png)
Access All Areas
Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.
Plan to Plate 2024 – Q3
In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
SEE MORELow+No 2024: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
SEE MORECompetitive Socialising 2024
A look at the Competitive Socialising customer and the growing demand for activity-led venues.
SEE MOREPub Roadmap: the headlines & panel
Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.
SEE MOREThe Pub Roadmap
In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.
SEE MORELow and No 2023
KAM have carried out a deep-dive research study, in partnership with Lucky Saint, into the current attitudes and behaviour towards Low and No alcohol. The report shows that the movement has gone beyond January, it’s becoming ingrained in people’s lives throughout the year. With as many UK adults actively moderating during the summer as they do during ‘Dry January’, moderating has moved beyond a single month in the year, and beyond simplistic definitions of ‘drinkers’ and ‘non-drinkers’. For venues, the opportunity remains. With massive numbers still entering the category, we need to provide consumers with the best possible experience whatever the occasion.
SEE MORE