The Knowledge Hub

Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.

If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com

Our latest releases

Managing Food Allergens and Intolerances

A comprehensive look at both consumer and operator perspectives on food allergies and intolerances when eating out, carried out in partnership with Polaris.

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A Christmas Story

An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.

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Family Dining 2024

In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

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Talent & Training in Hospitality

As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.

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5 key facts on online reviews

An infographic showing 5 Key stats on the importance of online reviews and recommendations

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5 key facts on staff impact

An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat

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5 key facts on deciding what to order

An infographic showing 5 Key stats on how customers decide what to order from a menu

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Tripleseat | Preparing for the festive season

Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.

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Socialising Differently – panel at Imbibe Live

A panel looking at how Brits are Socialising Differently with Katy Moses (KAM), Daniel Rowntree (High & Dry), Selina Smith (Heineken) and Matt Grech-Smith (Swingers.)

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Socialising Differently – presented at Imbibe Live

Katy Moses, MD at KAM, presents key trends pointing towards Brits ‘socialising differently’ including an evolving relationship with alcohol.

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The Ultimate Events Management Guide

In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

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Plan to Plate 2024 – Q4

In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers.

Wine Decisions

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To truly understand what drives and influences consumer behaviour during these challenging times, some in-depth analysis is needed. Whilst there is a wealth of data and insight around wine consumer behaviour within the On Trade and the wider Off Trade (with much of the data for the latter coming from the UK’s Supermarkets), there remains a distinct lack of research into consumers’ wine buying habits from Independent Specialist Wine Retailers.

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Hospitality Tech 2024

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KAM has partnered with Vita Mojo to explore the tech challenges facing restaurant operators – and see how forward thinking brand are over coming them and unlock growth opportunities for 2024.

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Generation Z: Beyond Booze

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Originally presented at the Low+No 2023 event, these slides explore the changing relationship which Generation Z seem to have with alcohol compared to previous generations and what implications this may have for the future of socialising. Based on research carried out in partnership with Lucky Saint in May 2023.

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low & no 2023

Low and No 2023

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KAM have carried out a deep-dive research study, in partnership with Lucky Saint, into the current attitudes and behaviour towards Low and No alcohol. The report shows that the movement has gone beyond January, it’s becoming ingrained in people’s lives throughout the year. With as many UK adults actively moderating during the summer as they do during ‘Dry January’, moderating has moved beyond a single month in the year, and beyond simplistic definitions of ‘drinkers’ and ‘non-drinkers’. For venues, the opportunity remains. With massive numbers still entering the category, we need to provide consumers with the best possible experience whatever the occasion.

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Employment-Engagement-Services

Employee Engagement Services in Hospitality

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With the vacancies the industry is experiencing at the moment for a variety of reasons, it puts importance on making sure employees are happy, motivated and retained. Based on online interviews conducted in February 2023 with 500 hospitality employees across all sub-sectors of the industry, this report looks at how businesses can make themselves an attractive place to work through engaging their employees, ultimately driving recruitment, loyalty, retention as well as productivity.

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State of the Hospitality Nation

The State of The Hospitality Nation

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Propel and KAM have carried out a deep-dive research study into the current outlook of the UK’s hospitality sector. The survey, which is produced in association with Mapal Group, sought to examine the key issues currently impacting the industry, whilst also looking ahead to what the next 12 months might bring. This research will allow businesses to benchmark their performance and experiences against the wider sector.

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Midweek-sport

The Value of Mid-Week Sports

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This report looks into the opportunity that arises from the synergy between sport and pubs, how best to deliver a great sporting experience and the long term halo effects it can have on a venue.

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The-UKs-Largest-Hospitality-Salary-Survey

The UK’s Largest Hospitality Salary Survey

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This annual survey is based on feedback from 1,963 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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KAM-Competitive-Socialising-2023

Competitive Socialising: Winning a New Occasion 2023

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Unlike with the paradox of choice where less is more, the increase in options for customers is only going to be a good thing, but that does mean that they will likely become more demanding, more knowledgeable and more particular when it comes to the venue of choice. Therefore, to win in the growing sector, venues must deliver a great experience, which starts by understanding your customers and what they want.

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Webinars & Presentations

Socialising Differently – panel at Imbibe Live

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A panel looking at how Brits are Socialising Differently with Katy Moses (KAM), Daniel Rowntree (High & Dry), Selina Smith (Heineken) and Matt Grech-Smith (Swingers.)

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Socialising Differently – presented at Imbibe Live

Access Level:

Katy Moses, MD at KAM, presents key trends pointing towards Brits ‘socialising differently’ including an evolving relationship with alcohol.

SEE MORE & WATCH

Low+No presentation – learnings from beyond Hospitality

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Lou Pollitt at Lucky Saint, shares insightful learnings about low & no from international markets and the off-trade.

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Low+No panel – where does ‘Low’ & ‘Light’ fit in? 

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Laura Willoughby MBE (Club Soda) discusses the growing demand for ‘lower’ ABV drinks with Daniel Crowther (Hedonist Drinks), Kelly Moss (WSTA) & Denise Hamilton-Mace (Lo No Drinker.)

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Low+No panel – the operator perspective

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Listen to Cyril Francoise (Soho House), Andrew Carpenter (Greene King) and Freddie Cobb (Vagabond) share their low & no journey.

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Low+No panel – Activating low & no effectively

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Listen to Paddy Gardiner from Cote and Ed Fryer at Fullers discuss how to improve visibility of the Low & No category.

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Infographics

A Christmas Story

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An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.

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5 key facts on online reviews

Access Level:

An infographic showing 5 Key stats on the importance of online reviews and recommendations

SEE MORE & WATCH

5 key facts on staff impact

Access Level:

An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat

SEE MORE & WATCH

5 key facts on deciding what to order

Access Level:

An infographic showing 5 Key stats on how customers decide what to order from a menu

SEE MORE & WATCH

5 key facts on moderating alcohol consumption

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An infographic showing how Brits are moderating their alcohol consumption

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5 key facts on what drives venue choice

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An infographic showing what’s important when choosing a venue.

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Hospitality Insight from our Knowledge Hub Partners

Tripleseat | Preparing for the festive season

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Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.

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Brixton Brewery | Focus on craft beer

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Brixton Brewery share data on the craft beer customer in the on-trade

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Flexible-working

Limber | Flexible Working in Hospitality

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Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.

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Thanks to our Knowledge Hub Partners

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Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.

Family Dining 2024

In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

SEE MORE

Plan to Plate 2024 – Q4

In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

SEE MORE

Low+No 2024: Drinking Differently

A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Competitive Socialising 2024

A look at the Competitive Socialising customer and the growing demand for activity-led venues.

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Pub Roadmap: the headlines & panel

Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.

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Pub Roadmap

The Pub Roadmap

In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.

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