The Knowledge Hub
Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.
If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com
Our latest releases
Creating a superfan – presentation at RMI
Katy Moses, MD at KAM presents research looking at how hospitality brands can drive brand loyalty by creating superfans, at RMI 2025
Read MoreCheers to 2025
Katy Moses, MD at KAM shares new research, in partnership with the LTC, looking at employee wellbeing in hospitality
Read MoreState of Social | Benchmarking Hospitality brands
State of Social is the first industry-wide benchmarking report dedicated to social media metrics, in partnership with Kitch.
Read MoreRaising the Bar | The current state of alcohol-free
A look at the accessibility, visibility and credibility of alcohol-free drinks in hospitality venues, in partnership with Everleaf
Read MoreManaging Food Allergens and Intolerances
A comprehensive look at both consumer and operator perspectives on food allergies and intolerances when eating out, carried out in partnership with Polaris.
Read MoreA Christmas Story
An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.
Read MoreFamily Dining 2024
In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.
Read MoreTalent & Training in Hospitality
As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.
Read More5 key facts on online reviews
An infographic showing 5 Key stats on the importance of online reviews and recommendations
Read More5 key facts on staff impact
An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat
Read More5 key facts on deciding what to order
An infographic showing 5 Key stats on how customers decide what to order from a menu
Read MoreTripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
Read MoreReports & Whitepapers
View and download our industry-leading reports and whitepapers.
LTC x KAM: Wellbeing at Work
his report brings together experiences Hospitality employees and also employers across the sector have shared. You’ll get a clear picture of the challenges still facing our people, what support is helping, and where there’s still more to do.
SEE MORERaising the Bar 2026
This report explores how the UK on-trade has progressed over the past 18 months, and where the next opportunities lie to deliver a more compelling, consistent and high-quality alcohol-free experience
SEE MOREDrinking Differently: How GLP-1 Medications Impact Alcohol Consumption
Following our previous research into how GLP-1 medications are changing eating behaviour, KAM partnered with Drinkaware to explore another key question for hospitality and drinks brands: how are these medications affecting alcohol consumption?
SEE MOREThe Hospitality People Survey 2026
This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
SEE MOREState of Social 2026
State of Social is the first industry-wide benchmarking report dedicated to social media metrics and it’s BACK for its 2ND year! Delivered by Kitch and KAM, the FREE report captures critical insights for UK hospitality operators.
SEE MOREPubs Power Sport Report 2025
This new Pubs Power Sport Report from PubAid and conducted by KAM, supported by Guinness and Sky Business, reveals how pubs are quietly power movement, connection and community wellbeing across the UK.
SEE MORESona x KAM: People & productivity insights
Developed in partnership between Sona and KAM Insight, this exclusive research shines a light on the real impact of inefficient processes and outdated technology across the UK Hospitality sector.
SEE MOREFeeding the GLP-1 Generation
This report looks at how the growing proportion of GLP-1 users are reshaping eating, drinking and socialising habits. It covers everything from food and drink preferences, to how and why GLP-1 users choose specific venues to go out to.
SEE MOREThe rise of functional drinks
A look at the rise of functional and mood enhancing drinks. This 2025 insight report by KAM and Club Soda explores wellness trends, mood-enhancing drinks and the future of social experiences.
SEE MOREWebinars & Presentations
Built To Last: The Power of Staying Connected
Recorded at KAM’s Built To Last Informants session, Dan Brookman discusses how AI can help to maximise loyalty with guests.
SEE MORE & WATCHBuilt To Last: Maximising the space between visits
Recorded at KAM’s Built To Last Informants session, Rose Tawil discusses the importance of maximising the space between visits when it comes to loyalty.
SEE MORE & WATCHPub Spotlight 2026: The Pub Employer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.
SEE MORE & WATCHPub Spotlight 2026: The Customer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn
SEE MORE & WATCHPub Spotlight 2026: The Publican Perspective
Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin
SEE MORE & WATCHPub Spotlight 2026
Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.
SEE MORE & WATCHInfographics
The Rise of the intentional guest: How health is impacting consumers in 2026
An infographic showing the key stats about how health and wellness are affecting hospitality.
SEE MORE & WATCHLicensee Index 2025
This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.
SEE MORE & WATCHCompetitive Socialising Customer in 2025
An infographic showing 5 key stats on Competitive Socialising
SEE MORE & WATCHBig Booking Success
An infographic about driving big group bookings in Hospitality venues, in partnership with Tripleseat.
SEE MORE & WATCHFinancial wellbeing in hospitality
An infographic looking at financial wellbeing for hospitality employees
SEE MORE & WATCHA Christmas Story
An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.
SEE MORE & WATCHHospitality Insight from our Partners
The Access Group | What Brings Guests Back?
Access Group Research Report | A look at what’s driving customer loyalty at Hospitality venues.
SEE MORE & WATCHTripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
SEE MORE & WATCHBrixton Brewery | Focus on craft beer
Brixton Brewery share data on the craft beer customer in the on-trade
SEE MORE & WATCHLimber | Flexible Working in Hospitality
Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.
SEE MORE & WATCHThanks to our Partners
Access All Areas
Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.
Built To Last: The Power of Staying Connected
Recorded at KAM’s Built To Last Informants session, Dan Brookman discusses how AI can help to maximise loyalty with guests.
SEE MOREBuilt To Last: Maximising the space between visits
Recorded at KAM’s Built To Last Informants session, Rose Tawil discusses the importance of maximising the space between visits when it comes to loyalty.
SEE MOREDrinking Differently: How GLP-1 Medications Impact Alcohol Consumption
Following our previous research into how GLP-1 medications are changing eating behaviour, KAM partnered with Drinkaware to explore another key question for hospitality and drinks brands: how are these medications affecting alcohol consumption?
SEE MOREPub Spotlight 2026: The Pub Employer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.
SEE MOREPub Spotlight 2026: The Customer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn
SEE MOREPub Spotlight 2026: The Publican Perspective
Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin
SEE MORE