The Knowledge Hub

Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.

If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com

Our latest releases

Managing Food Allergens and Intolerances

A comprehensive look at both consumer and operator perspectives on food allergies and intolerances when eating out, carried out in partnership with Polaris.

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A Christmas Story

An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.

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Family Dining 2024

In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

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Talent & Training in Hospitality

As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.

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5 key facts on online reviews

An infographic showing 5 Key stats on the importance of online reviews and recommendations

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5 key facts on staff impact

An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat

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5 key facts on deciding what to order

An infographic showing 5 Key stats on how customers decide what to order from a menu

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Tripleseat | Preparing for the festive season

Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.

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Socialising Differently – panel at Imbibe Live

A panel looking at how Brits are Socialising Differently with Katy Moses (KAM), Daniel Rowntree (High & Dry), Selina Smith (Heineken) and Matt Grech-Smith (Swingers.)

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Socialising Differently – presented at Imbibe Live

Katy Moses, MD at KAM, presents key trends pointing towards Brits ‘socialising differently’ including an evolving relationship with alcohol.

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The Ultimate Events Management Guide

In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

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Plan to Plate 2024 – Q4

In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers.

Managing Food Allergens and Intolerances

Access Level:

A comprehensive look at both consumer and operator perspectives on food allergies and intolerances when eating out, carried out in partnership with Polaris.

SEE MORE

Family Dining 2024

Access Level:

In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

SEE MORE

Talent & Training in Hospitality

Access Level:

As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.

SEE MORE

The Ultimate Events Management Guide

Access Level:

In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

SEE MORE

Plan to Plate 2024 – Q4

Access Level:

In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

SEE MORE

Future of Socialising: What’s next for the dry economy?

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UK adults’ evolving relationship with cannabis (THC and CBD), alcohol and other mood-altering substances and it’s impact on hospitality.

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Low+No 2024: Drinking Differently

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A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Competitive Socialising 2024

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A look at the Competitive Socialising customer and the growing demand for activity-led venues.

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UK Hospitality Salary Survey: Key Take-outs

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Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’

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Webinars & Presentations

Socialising Differently – panel at Imbibe Live

Access Level:

A panel looking at how Brits are Socialising Differently with Katy Moses (KAM), Daniel Rowntree (High & Dry), Selina Smith (Heineken) and Matt Grech-Smith (Swingers.)

SEE MORE & WATCH

Socialising Differently – presented at Imbibe Live

Access Level:

Katy Moses, MD at KAM, presents key trends pointing towards Brits ‘socialising differently’ including an evolving relationship with alcohol.

SEE MORE & WATCH

Low+No presentation – learnings from beyond Hospitality

Access Level:

Lou Pollitt at Lucky Saint, shares insightful learnings about low & no from international markets and the off-trade.

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Low+No panel – where does ‘Low’ & ‘Light’ fit in? 

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Laura Willoughby MBE (Club Soda) discusses the growing demand for ‘lower’ ABV drinks with Daniel Crowther (Hedonist Drinks), Kelly Moss (WSTA) & Denise Hamilton-Mace (Lo No Drinker.)

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Low+No panel – the operator perspective

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Listen to Cyril Francoise (Soho House), Andrew Carpenter (Greene King) and Freddie Cobb (Vagabond) share their low & no journey.

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Low+No panel – Activating low & no effectively

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Listen to Paddy Gardiner from Cote and Ed Fryer at Fullers discuss how to improve visibility of the Low & No category.

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Infographics

A Christmas Story

Access Level: ,

An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.

SEE MORE & WATCH

5 key facts on online reviews

Access Level:

An infographic showing 5 Key stats on the importance of online reviews and recommendations

SEE MORE & WATCH

5 key facts on staff impact

Access Level:

An infographic showing 5 Key stats on on how staff can impact customer decisions on what to eat

SEE MORE & WATCH

5 key facts on deciding what to order

Access Level:

An infographic showing 5 Key stats on how customers decide what to order from a menu

SEE MORE & WATCH

5 key facts on moderating alcohol consumption

Access Level:

An infographic showing how Brits are moderating their alcohol consumption

SEE MORE & WATCH

5 key facts on what drives venue choice

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An infographic showing what’s important when choosing a venue.

SEE MORE & WATCH

Hospitality Insight from our Knowledge Hub Partners

Tripleseat | Preparing for the festive season

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Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.

SEE MORE & WATCH

Brixton Brewery | Focus on craft beer

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Brixton Brewery share data on the craft beer customer in the on-trade

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Flexible-working

Limber | Flexible Working in Hospitality

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Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.

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Thanks to our Knowledge Hub Partners

L&T 2025 Partners (1)

THE LATEST FROM

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Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.

Low & No 2022

Low & No 2022

At KAM, we’re delighted to be launching our follow-up research study, in partnership with Lucky Saint, to continue providing critical insight on the low and no category, from a customers’ perspective. We’ve dived deeper into what has changed since 2020 and look ahead to the new customer trends for 2023 and beyond.

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Ontrade Outlook 2022: Return of the Pub

Two years ago we were told not to go to the pub. British pubs were told to close their doors. The industry had experienced nothing like what was about to be thrust upon it. Before the first lockdown was lifted, KAM carried out research, in partnership with The BII, to help the pub industry understand what their customers needed when they were welcome back the first time. People were still nervous. Hygiene was paramount. Social distancing measures were everywhere. But oh my goodness we’d missed our pubs! Fast forward two years and a lot has changed. KAM has once again partnered with BII, kindly supported by Stint and Brakes UK, to take another close look at the British pub customer and how we can best serve them.

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Competitive Socialising

Competitive Socialising 2022

The rising leisure trend of Competitive Socialising refers to any venue or occasion that brings people together to play a game and enjoy food and/or drink. The growth in popularity we are witnessing is closely tied to advances in technology and the demand for new and different customer experiences. We look at the consumer perspective, including their atiitudes towards dedicated competitive socialising venues and the growing demand for “gaming” experiences in regular pubs and bars.

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Family Dining

Family Dining

There are 278+ million ‘family dining’ out-of-home occasions in the UK every year, but both parents and kids are telling us it’s time to re-look at the family dining occasion and shake things up! In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

SEE MORE