The Knowledge Hub
Welcome to The Knowledge Hub, designed to inform, inspire and incite. Enjoy.
If you have any questions or feedback or would like to find out about our bespoke research, please contact hello@kaminsight.com
Our latest releases
Pub Spotlight 2026: The Pub Employer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.
Read MorePub Spotlight 2026: The Customer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn
Read MorePub Spotlight 2026: The Publican Perspective
Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin
Read MoreThe Rise of the intentional guest: How health is impacting consumers in 2026
An infographic showing the key stats about how health and wellness are affecting hospitality.
Read MorePub Spotlight 2026
Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.
Read MoreLicensee Index 2025
This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.
Read MoreFeeding the GLP-1 – presentation at RMI
Katy Moses, MD at KAM presents research looking at how showing how diet drugs will impact eating, drinking and socialising and what it means for hospitality brands, menus and marketing strategies. Presented at RMI in January 2025.
Read MoreInformants Panel – Cheers to 2026!
Discussion with Caroline Ottoy (MD at WatchHouse), Jason Cotta (Group CEO at Arcturus) and Ben Warren (Commercial Director at Professional at Play) about their predictions and plans for the year ahead.
Read MoreInformants – Cheers to 2026!
Simon Stenning, founder of Future Foodservice, shares his initial forecast for hospitality in 2026.
Read MoreState of Social 2026
State of Social is the first industry-wide benchmarking report dedicated to social media metrics and it’s BACK for its 2ND year! Delivered by Kitch and KAM, the FREE report captures critical insights for UK hospitality operators.
Read MoreState of Social 2026 Webinar
Learnings from State of Social 2026 – the industry-wide benchmarking report dedicated to social media metrics in the hospitality industry
Read MoreInformants presentation – The good, the bad and the eye-roll
Olivia Fitzgerald from 125 shared what guests really want in a high-stakes world
Read MoreReports & Whitepapers
View and download our industry-leading reports and whitepapers.
Leased & Tenanted Spotlight
Originally presented at our L&T Spotlight, this presentations shows the wants and needs of both pub licensees and their customers.
SEE MOREInfluencing customers in-venue
Originally presented at RMI 2024, this presentation shows how hospitality brands can most effectively influence the customer in venue.
SEE MOREGeneration Z: All Grown Up
When we look at what influences venue choice, the key elements- quality, range, value for money are still at the top for Gen Z, so there’s no need to reinvent the wheel. What what we DO need to do is look at the significant differences in the thoughts and feelings towards technology, alcohol, and diets, that will allow venues to make themselves attractive to this age group.
SEE MOREAttracting and Retaining Hospitality Employees
Check out our presentation from the BII People Conference focused on our recent research on recruiting and retaining talent in hospitality.
SEE MOREThe Pub Roadmap
In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.
SEE MOREThe Ultimate Guide to Christmas
Christmas is about sharing, supporting and bringing people together. So here’s a little gift from KAM Research and Insights and HGEM, bringing together all of our combined Christmas research into one report – the ultimate Xmas guide for hospitality venues.
SEE MOREWine Decisions
To truly understand what drives and influences consumer behaviour during these challenging times, some in-depth analysis is needed. Whilst there is a wealth of data and insight around wine consumer behaviour within the On Trade and the wider Off Trade (with much of the data for the latter coming from the UK’s Supermarkets), there remains a distinct lack of research into consumers’ wine buying habits from Independent Specialist Wine Retailers.
SEE MOREHospitality Tech 2024
KAM has partnered with Vita Mojo to explore the tech challenges facing restaurant operators – and see how forward thinking brand are over coming them and unlock growth opportunities for 2024.
SEE MOREGeneration Z: Beyond Booze
Originally presented at the Low+No 2023 event, these slides explore the changing relationship which Generation Z seem to have with alcohol compared to previous generations and what implications this may have for the future of socialising. Based on research carried out in partnership with Lucky Saint in May 2023.
SEE MOREWebinars & Presentations
Pub Spotlight 2026: The Pub Employer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.
SEE MORE & WATCHPub Spotlight 2026: The Customer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn
SEE MORE & WATCHPub Spotlight 2026: The Publican Perspective
Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin
SEE MORE & WATCHPub Spotlight 2026
Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.
SEE MORE & WATCHFeeding the GLP-1 – presentation at RMI
Katy Moses, MD at KAM presents research looking at how showing how diet drugs will impact eating, drinking and socialising and what it means for hospitality brands, menus and marketing strategies. Presented at RMI in January 2025.
SEE MORE & WATCHInformants Panel – Cheers to 2026!
Discussion with Caroline Ottoy (MD at WatchHouse), Jason Cotta (Group CEO at Arcturus) and Ben Warren (Commercial Director at Professional at Play) about their predictions and plans for the year ahead.
SEE MORE & WATCHInfographics
The Rise of the intentional guest: How health is impacting consumers in 2026
An infographic showing the key stats about how health and wellness are affecting hospitality.
SEE MORE & WATCHLicensee Index 2025
This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.
SEE MORE & WATCHCompetitive Socialising Customer in 2025
An infographic showing 5 key stats on Competitive Socialising
SEE MORE & WATCHBig Booking Success
An infographic about driving big group bookings in Hospitality venues, in partnership with Tripleseat.
SEE MORE & WATCHFinancial wellbeing in hospitality
An infographic looking at financial wellbeing for hospitality employees
SEE MORE & WATCHA Christmas Story
An infographic about Christmas in Hospitality venues, in partnership with Tripleseat.
SEE MORE & WATCHHospitality Insight from our Partners
The Access Group | What Brings Guests Back?
Access Group Research Report | A look at what’s driving customer loyalty at Hospitality venues.
SEE MORE & WATCHTripleseat | Preparing for the festive season
Tripleseat Podcast | How are consumers feeling about the festive season, how (and how big) they are celebrating.
SEE MORE & WATCHBrixton Brewery | Focus on craft beer
Brixton Brewery share data on the craft beer customer in the on-trade
SEE MORE & WATCHLimber | Flexible Working in Hospitality
Limber look at current flexible working trends in UK hospitality and what it means for the future Hospitality.
SEE MORE & WATCHThanks to our Partners
Access All Areas
Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.
Pub Spotlight 2026: The Pub Employer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Steve Alton, Laura Cavendish and Greg Sergeant.
SEE MOREPub Spotlight 2026: The Customer Perspective
Recorded at KAM’s Pub Spotlight 2026, Jo Lynch has a conversation with Laurence Brown, Louise Fleming and Kiran Quinn
SEE MOREPub Spotlight 2026: The Publican Perspective
Recorded at KAM’s Pub Spotlight 2026, Katy Moses has a conversation with Publicans Emma Gibbon, Tom Skinner and Colin Meakin
SEE MOREPub Spotlight 2026
Presented at our recent Pub Spotlight event, these slides summarise the most recent KAM research taking a 360 look at pub customers, employees and licensees.
SEE MORELicensee Index 2025
This infographic summarises the key findings from our most recent Licensee Index research. Take a look here.
SEE MOREKnowledge Hub Webinar | Oct 2025
KAM’s Katy Moses, Blake Gladman and Katie Jenkins discuss the impact GLP-1 drugs are having on hospitality, the rise of mood-enhancing drinks and the importance of employee experience
SEE MORE