Case study
Nightcap
Measuring employee engagement
The Challenge
Nightcap wanted to understand what their employees really think about working in the business – especially as the business continues to grow and expand with new brands and new locations.
Our Approach
KAM devised a 2-year programme commencing with an initial comprehensive survey, sent out by Nightcap via their employee app. The results from this led the start of changes within the business to improve employee engagement, recruitment and retention.
Six months on, the changes the business made led to a shorter pulse survey to stress test those changes and see the improvements through the eyes of the employees. One year in, and there will shortly be another full survey, and then another stress test 6 months later. All the data was made available to Nightcap via the KAM Dashboard and presented to the business within a full insight deck.
The Outcome
The first survey enabled Nightcap to make some changes within the business and also gave them their first employee eNPS score. The subsequent survey saw some small but notable improvements to scores, including eNPS.
“Our people are everything at Nightcap. We knew it wasn’t enough just to hear what they had to say, we had to act on it. That’s why we partnered with KAM to create a proper engagement programme that’s given us so much more than just feedback. Over the past two years, it’s helped us make real changes and pressure test them with our teams along the way. The insight report and full access to the data have been absolute game changers, giving us the tools to shape our future with confidence.”
Kim Handy, Head of People
Who we help
Brands
As a brand or supplier in the dynamic world of UK hospitality and food service, staying ahead of trends and consumer preferences is crucial. We offer tailored insights and strategic guidance that enable you to make informed decisions, seize emerging opportunities, and create products that resonate with your target audience.
Operators
In the fast-paced world of hospitality and food service operations, delivering exceptional experiences while optimising efficiency is paramount. KAM provides you with the insights and strategies needed to streamline your operations, enhance guest satisfaction, and achieve sustainable success.
Service Providers
As a tech company, agency, or service provider, your role in the UK hospitality and food service sectors is pivotal. KAM Insight offers comprehensive insights that allow you to develop innovative solutions and strategies that cater to the evolving needs of your clients.