The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

Community

Community The local store must go deep to understand their shoppers. Only then can they deliver an experience that brings...

Child-friendly

Today I'd like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in...

New York, new ideas

Well, it was lovely to see the great and good of the hospitality industry at Tuesday's Bii Summer Lunch. Many...

Spending power of over 65s

Age is just a number? Spending power of over 65s is growing but should they be your target market? Blake...

TV sports in pubs and bars

On Wednesday night I was forced to watch what I was told would be "an amazing football match"- Chelsea V...

Happy birthday to me?

It's my birthday this weekend (feel free to send expensive gifts) and I've had a terrible experience trying to book...

Drinks Trade Regatta

Last weekend I had the pleasure of spending 3 days and nights with the great and good of the industry...

Alcohol Free Beer

“Nothing ever tasted better than a cold alcohol free beer on a beautiful afternoon with nothing to look forward to...

Personalisation key for keeping it real

It's been an exciting week here at KAM Towers with the launch of our new insight report, Ontrade Outlook, an in-depth...

Shopping experiences

How can we create shopping experiences that will tap into and serve our human needs? It’s those that can deliver...

Frictionless technology

The optimal customer experience should be be frictionless. Frictionless technology and design is in essence about reducing the energy required...

Crossing boundaries

As some of you are aware, KAM work across grocery retail as well as hospitality. This week I had the pleasure...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

The Ultimate Events Management Guide

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In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

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Plan to Plate 2024 – Q3

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In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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Future of Socialising: What’s next for the dry economy?

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UK adults’ evolving relationship with cannabis (THC and CBD), alcohol and other mood-altering substances and it’s impact on hospitality.

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Low+No 2024: Drinking Differently

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A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Competitive Socialising 2024

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A look at the Competitive Socialising customer and the growing demand for activity-led venues.

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UK Hospitality Salary Survey: Key Take-outs

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Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’

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