The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

Value of customer insight

Realising the true value of customer insight. Why knowing your customers is more important than them being right or wrong....

Alcohol free pub

Pub customers drunk on virtue. Alcohol-free pub pop-up, Clean Vic, by Sainsbury's, pulls in the crowds. Katy Moses, MD &...

Coffee trends in convenience

Wake up and smell the coffee. Why coffee trends in convenience are growing but still fall behind the growth of...

Health and wellness

The only way you won't have heard the phrase "health and wellness" is if you've been living under a rock...

Community

Community The local store must go deep to understand their shoppers. Only then can they deliver an experience that brings...

Child-friendly

Today I'd like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in...

New York, new ideas

Well, it was lovely to see the great and good of the hospitality industry at Tuesday's Bii Summer Lunch. Many...

Spending power of over 65s

Age is just a number? Spending power of over 65s is growing but should they be your target market? Blake...

TV sports in pubs and bars

On Wednesday night I was forced to watch what I was told would be "an amazing football match"- Chelsea V...

Happy birthday to me?

It's my birthday this weekend (feel free to send expensive gifts) and I've had a terrible experience trying to book...

Drinks Trade Regatta

Last weekend I had the pleasure of spending 3 days and nights with the great and good of the industry...

Alcohol Free Beer

“Nothing ever tasted better than a cold alcohol free beer on a beautiful afternoon with nothing to look forward to...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

LTC x KAM | Wellbeing at Work

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A look at employee wellbeing in the Hospitality industry and how we can improve the experience.

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The UK’s Largest Hospitality Salary Survey 2025

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This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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The Pub Roadmap | Creating Pub Superfans

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In partnership with the BII and supported by Brakes, this research report at how venues can grow customer loyalty and create pub superfans.

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The Mid-Strength Opportunity

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KAM have joined forces with Club Soda and The Mid-Strength Collective to explore why mid-strength alcohol is gaining traction and what steps businesses can take to capitalise on this untapped potential.

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State of Social | Benchmarking Hospitality brands

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State of Social is the first industry-wide benchmarking report dedicated to social media metrics, in partnership with Kitch.

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Raising the Bar | The current state of alcohol-free

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A look at the accessibility, visibility and credibility of alcohol-free drinks in hospitality venues, in partnership with Everleaf

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