The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

Low and No alcohol

Low and no alcohol beverages are a growing trend, worldwide. In a short space of time the value of the...

Social media for indie retail

Everybody loves a social media statistic, right? We know that a lot of people use social media. There are approximately...

CBD infused drinks

The acronym 'CBD' is everywhere as we enter the last months of 2019. A recent article in The Guardian estimates...

Winning in technology

Technology is data. The world is full of data. Every action that you do is data. Every word you speak...

Staff insights: Never forget!

Sometimes it's easier to forget about staff insights and to focus solely on the customer. I carried out research for...

Pub Charity

Firstly, congratulations to all the shortlisted and winning pubs at last night's GBPAs. I hope there are many sore heads...

Remote working

This blog was written by Jack Ronayne, a student of Warwick University, studying Economics. Jack spent 2 weeks interning at...

Zoning within pubs

Zoning within pubs is nothing new. After all, back in the olden days we had the most basic of area...

Healthy snacking

We are officially a nation that loves to snack, there are apparently more than 19 billion snacking opportunities in the...

Customer experience

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty...

Ninth Life

A pub experience at the Ninth Life in Catford is the cat's whiskers. Katy Moses, Managing Director I had the...

Value of customer insight

Realising the true value of customer insight. Why knowing your customers is more important than them being right or wrong....

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

Pubs Power Sport Report 2025

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This new Pubs Power Sport Report from PubAid and conducted by KAM, supported by Guinness and Sky Business, reveals how pubs are quietly power movement, connection and community wellbeing across the UK.

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Sona x KAM: People & productivity insights

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Developed in partnership between Sona and KAM Insight, this exclusive research shines a light on the real impact of inefficient processes and outdated technology across the UK Hospitality sector.

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Feeding the GLP-1 Generation

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This report looks at how the growing proportion of GLP-1 users are reshaping eating, drinking and socialising habits. It covers everything from food and drink preferences, to how and why GLP-1 users choose specific venues to go out to.

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The rise of functional drinks

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A look at the rise of functional and mood enhancing drinks. This 2025 insight report by KAM and Club Soda explores wellness trends, mood-enhancing drinks and the future of social experiences.

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Driving a digital connection with customers

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A look at the importance of building digital connections with pub customers away from venue

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Plan to Plate – May 2025

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This bi-annual report tracks UK consumer behaviour with regards to hospitality venues.

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