The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

Child-friendly

Today I'd like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in...

New York, new ideas

Well, it was lovely to see the great and good of the hospitality industry at Tuesday's Bii Summer Lunch. Many...

Spending power of over 65s

Age is just a number? Spending power of over 65s is growing but should they be your target market? Blake...

TV sports in pubs and bars

On Wednesday night I was forced to watch what I was told would be "an amazing football match"- Chelsea V...

Happy birthday to me?

It's my birthday this weekend (feel free to send expensive gifts) and I've had a terrible experience trying to book...

Drinks Trade Regatta

Last weekend I had the pleasure of spending 3 days and nights with the great and good of the industry...

Alcohol Free Beer

“Nothing ever tasted better than a cold alcohol free beer on a beautiful afternoon with nothing to look forward to...

Personalisation key for keeping it real

It's been an exciting week here at KAM Towers with the launch of our new insight report, Ontrade Outlook, an in-depth...

Shopping experiences

How can we create shopping experiences that will tap into and serve our human needs? It’s those that can deliver...

Frictionless technology

The optimal customer experience should be be frictionless. Frictionless technology and design is in essence about reducing the energy required...

Crossing boundaries

As some of you are aware, KAM work across grocery retail as well as hospitality. This week I had the pleasure...

Bill’s Bill’s Bill’s

This week I was lucky enough to eat lunch/dinner out in a restaurant or pub more often than I managed...

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Reports & Whitepapers

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Driving a digital connection with customers

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A look at the importance of building digital connections with pub customers away from venue

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Plan to Plate – May 2025

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This bi-annual report tracks UK consumer behaviour with regards to hospitality venues.

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Low+No 2025: Drinking Differently

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A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Competitive Socialising 2025

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A look at the Competitive Socialising customer and the growing demand for activity-led venues and experiential leisure.

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LTC x KAM | Wellbeing at Work

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A look at employee wellbeing in the Hospitality industry and how we can improve the experience.

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The UK’s Largest Hospitality Salary Survey 2025

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This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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