The KAM Blog
Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.
NPS in hospitality
Customer sentiment in hospitality
Hospitality re-opens
Return of the pub
Retaining new customers
Distancing in restaurants
The new normal for retail
Convenience post lockdown
Hospitality in lockdown
Pubs support communities
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Reports & Whitepapers
View and download our industry-leading reports and whitepapers from our Knowledge Hub.
Driving a digital connection with customers
A look at the importance of building digital connections with pub customers away from venue
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Plan to Plate – May 2025
This bi-annual report tracks UK consumer behaviour with regards to hospitality venues.
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Low+No 2025: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
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Competitive Socialising 2025
A look at the Competitive Socialising customer and the growing demand for activity-led venues and experiential leisure.
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LTC x KAM | Wellbeing at Work
A look at employee wellbeing in the Hospitality industry and how we can improve the experience.
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The UK’s Largest Hospitality Salary Survey 2025
This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
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