The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

Low and No in Convenience stores

Is Low and No really an opportunity in Convenience? In a year where you might assume many will turn to...

Christmas 2020 in hospitality

Consumers expectations for Christmas 2020 Take a look at our latest research showing what consumers would consider purchasing this Christmas....

Re-opening hospitality – again

Well, who would've thought that "Christmas" would become only the THIRD most contentious 'C-word' in 2020? But here we are,...

Changing beer drinking habits

Lockdown is changing the longer-term habits of beer enthusiasts New research shows that beer enthusiasts are more open to trying...

Hospitality customers accept ‘new normal’

Lockdown hits just as customers accept hospitality’s ‘new normal’ The latest Customer Sentiment Tracker from Feed It Back and KAM...

Diversification in pubs

Whether in tier 1, 2 or 3, the immediate future remains uncertain for England’s pubs. New restrictions, including the 10pm...

Technology in hospitality

I have a total of 8 different hospitality apps on my phone. All downloaded and used to varying degrees over...

Technology-led hospitality experience

Consumer demand grows for a technology-led hospitality experience Our latest research exposes an accelerated customer demand for a technology-led hospitality...

Introducing pub desks

10am could be the new 10pm in hospitality, with pub desks It won’t have escaped anyone’s attention that the new...

10pm hospitality curfew

UK public are not convinced hospitality curfew will make a difference A snap poll carried out by KAM Media identified...

Predictions for Convenience

Predictions for UK Convenience Predictions of future behaviours or future economic growth and development can be a fool’s game. Many...

Hospitality industry NPS

NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the...

Unlock the power of knowledge today

Are you ready to dive into a world of invaluable hospitality intelligence? Join The KAM Knowledge Hub, your go-to insight resource for everything you need to thrive in the dynamic world of hospitality. Sign up for our free membership or unleash the full potential of Access All Areas and take control of your professional destiny. The power of knowledge awaits you!

Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

LTC x KAM: Wellbeing at Work

Access Level:

his report brings together experiences Hospitality employees and also employers across the sector have shared. You’ll get a clear picture of the challenges still facing our people, what support is helping, and where there’s still more to do.

SEE MORE

Raising the Bar 2026

Access Level:

This report explores how the UK on-trade has progressed over the past 18 months, and where the next opportunities lie to deliver a more compelling, consistent and high-quality alcohol-free experience

SEE MORE

Drinking Differently: How GLP-1 Medications Impact Alcohol Consumption

Access Level:

Following our previous research into how GLP-1 medications are changing eating behaviour, KAM partnered with Drinkaware to explore another key question for hospitality and drinks brands: how are these medications affecting alcohol consumption?

SEE MORE

The Hospitality People Survey 2026

Access Level:

This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

SEE MORE

State of Social 2026

Access Level:

State of Social is the first industry-wide benchmarking report dedicated to social media metrics and it’s BACK for its 2ND year! Delivered by Kitch and KAM, the FREE report captures critical insights for UK hospitality operators.

SEE MORE

Pubs Power Sport Report 2025

Access Level:

This new Pubs Power Sport Report from PubAid and conducted by KAM, supported by Guinness and Sky Business, reveals how pubs are quietly power movement, connection and community wellbeing across the UK.

SEE MORE