The KAM Blog
Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.
Why Employee Experience Starts With Listening, Not Perks
Five Hospitality Lessons from the US
Alcohol-Free in Hospitality: Why Availability Alone Is No Longer Enough
Weight Loss Medications Linked To Reduction In Both Food And Alcohol Consumption, Latest Research Reveals
GLP-1 Users Are Already Your Customers: What Hospitality Must Do Next
Hospitality trends for 2026: Key insights from KAM’s first Informants event of the year
Pubs power community sport across the UK
How AI Is Transforming Hospitality: Service, Operations and Guest Experience
The Digital Customer Journey: How Hospitality Wins Loyalty in 2025
The Rise of Competitive Socialising: Hospitality’s Winning Formula in 2025
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Reports & Whitepapers
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Competitive Socialising 2026
Competitive socialising has become an increasingly established part of the hospitality landscape, with consumers visiting more often, across a broader range of occasions, and expecting more from the overall experience than simply a great game. The research highlights where the biggest commercial opportunities lie for operators.
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Family Dining 2026
In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money in 2026 and beyond.
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Propeller x KAM: Hospitality Booking Benchmark
In partnership with Propeller, The Hospitality Bookings Benchmark is the UK’s first sector-wide study of hospitality bookings, bringing together the views of both consumers and operators to benchmark booking performance.
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The Pub Roadmap | Building Brilliant Teams
Discover practical, research-backed strategies to recruit, onboard, train and inspire high-performing teams. Developed with the BII and supported by Brakes, this report combines insight from pub customers, employees and licensees with actionable ideas to help you improve service, boost loyalty and build a stronger, more resilient pub business.
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Low+No 2026: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
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LTC x KAM: Wellbeing at Work
his report brings together experiences Hospitality employees and also employers across the sector have shared. You’ll get a clear picture of the challenges still facing our people, what support is helping, and where there’s still more to do.
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