The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

A look at how employee engagement services can effectively boost recruitment and retention

Hospitality is missing a trick with employee engagement

Katy Moses, MD at KAM, reflects on recent research, carried out in partnership with Growth Partners looking at Employee Engagement...
how best to deliver a great sporting experience and the long term halo effects it can have on a venue

Maximising sport in pubs

Following the release of our brand new research - The Value of Midweek Sport in Pubs - in partnership with...

Pub licensees have their say…

On Tuesday this week, KAM hosted our 2nd annual Leased & Tenanted Spotlight event. 250 industry heavyweights were in attendance,...

Consumer intentions for Christmas 2021

It's all about Christmas at the moment at KAM. With just 80 days to go until Santa arrives, 1-in-4 Brits...
The next evolution of online food delivery

“Ordering-in” part of Brits weekly mealtime routine

New research from KAM - in partnership with e-commerce provider Slerp - suggests that the phenomenal growth in demand for...
Blue Gradient Welcome To The Metaverse Presentation-28

A Fair Share: transparency in tipping

Unless you've been living under a rock for the last couple of years, you will have noticed that there is...

Low and No alcohol: The Great Moderation

Have you ever been at a social occasion and, for whatever reason, not been “drinking” only to be handed a...
cost of living crisis inforgraphic

Navigating the cost of living crisis

Strategy & Insight Director at KAM, Blake Gladman, looks at the likely impact of the uncertain economic climate on consumer...
Wine trends in hospitality

Crying into my wine

Customers are crying out for support when buying wine, according to our latest research in partnership with Hallgarten & Novum...

Wine buying decisions in hospitality

Customers are crying out for support when buying wine, according to our new research which found that 1-in-3 customers don’t feel...

Return of the pub: pub customer trends in 2022

Our latest research study looks at the latest pub customer trends and found that pub customer confidence is firmly back...
The value of sports to UK pubs and bars

Super-sized sporting opportunity for pubs

New research we've carried out in partnership with FANZO (formally MatchPint) suggests that 16.1 million UK adults intend to watch...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

Low+No 2024: Drinking Differently

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A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.


Competitive Socialising 2024

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A look at the Competitive Socialising customer and the growing demand for activity-led venues.


Plan to Plate 2024 – Q2

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In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.


UK Hospitality Salary Survey: Key Take-outs

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Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’


Human vs Machine

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Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.


What really irritates your customers

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Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.