The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

Winning in technology

Technology is data. The world is full of data. Every action that you do is data. Every word you speak...

Staff insights: Never forget!

Sometimes it's easier to forget about staff insights and to focus solely on the customer. I carried out research for...

Pub Charity

Firstly, congratulations to all the shortlisted and winning pubs at last night's GBPAs. I hope there are many sore heads...

Remote working

This blog was written by Jack Ronayne, a student of Warwick University, studying Economics. Jack spent 2 weeks interning at...

Zoning within pubs

Zoning within pubs is nothing new. After all, back in the olden days we had the most basic of area...

Healthy snacking

We are officially a nation that loves to snack, there are apparently more than 19 billion snacking opportunities in the...

Customer experience

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty...

Ninth Life

A pub experience at the Ninth Life in Catford is the cat's whiskers. Katy Moses, Managing Director I had the...

Value of customer insight

Realising the true value of customer insight. Why knowing your customers is more important than them being right or wrong....

Alcohol free pub

Pub customers drunk on virtue. Alcohol-free pub pop-up, Clean Vic, by Sainsbury's, pulls in the crowds. Katy Moses, MD &...

Coffee trends in convenience

Wake up and smell the coffee. Why coffee trends in convenience are growing but still fall behind the growth of...

Health and wellness

The only way you won't have heard the phrase "health and wellness" is if you've been living under a rock...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

The Ultimate Events Management Guide

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In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

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Plan to Plate 2024 – Q3

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In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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Future of Socialising: What’s next for the dry economy?

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UK adults’ evolving relationship with cannabis (THC and CBD), alcohol and other mood-altering substances and it’s impact on hospitality.

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Low+No 2024: Drinking Differently

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A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Competitive Socialising 2024

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A look at the Competitive Socialising customer and the growing demand for activity-led venues.

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UK Hospitality Salary Survey: Key Take-outs

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Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’

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