The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

CBD infused drinks

The acronym 'CBD' is everywhere as we enter the last months of 2019. A recent article in The Guardian estimates...

Winning in technology

Technology is data. The world is full of data. Every action that you do is data. Every word you speak...

Staff insights: Never forget!

Sometimes it's easier to forget about staff insights and to focus solely on the customer. I carried out research for...

Pub Charity

Firstly, congratulations to all the shortlisted and winning pubs at last night's GBPAs. I hope there are many sore heads...

Remote working

This blog was written by Jack Ronayne, a student of Warwick University, studying Economics. Jack spent 2 weeks interning at...

Zoning within pubs

Zoning within pubs is nothing new. After all, back in the olden days we had the most basic of area...

Healthy snacking

We are officially a nation that loves to snack, there are apparently more than 19 billion snacking opportunities in the...

Customer experience

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty...

Ninth Life

A pub experience at the Ninth Life in Catford is the cat's whiskers. Katy Moses, Managing Director I had the...

Value of customer insight

Realising the true value of customer insight. Why knowing your customers is more important than them being right or wrong....

Alcohol free pub

Pub customers drunk on virtue. Alcohol-free pub pop-up, Clean Vic, by Sainsbury's, pulls in the crowds. Katy Moses, MD &...

Coffee trends in convenience

Wake up and smell the coffee. Why coffee trends in convenience are growing but still fall behind the growth of...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

Employee Financial Wellbeing

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A look at the financial wellbeing of hospitality employees and how hospitality businesses can better look after them.

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Family Dining 2024

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In this exclusive new insight report, KAM is putting the focus on family dining and uncovering consumer behaviour and attitudes influencing how families decide where and when to spend their time and money.

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Talent & Training in Hospitality

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As presented at the 2024 Propel conference this presentation focuses on ‘where we are now’ with regards to Talent & Training in Hospitality.

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The Ultimate Events Management Guide

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In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

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Plan to Plate 2024 – Q3

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In partnership with NFS, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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Future of Socialising: What’s next for the dry economy?

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UK adults’ evolving relationship with cannabis (THC and CBD), alcohol and other mood-altering substances and it’s impact on hospitality.

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