The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

21 Jul

NPS in hospitality

Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from...
14 Jul

Customer sentiment in hospitality

New customer sentiment tracker starts strong We're delighted to have joined forces with guest feedback platform, Feed it Back to offer...
07 Jul

Hospitality re-opens

Hospitality re-opens to mixed feelings "Super Saturday" has now been and gone. The hospitality industry is reflecting on how the...
11 Jun

Return of the pub

Return of the Pub – What to expect when pubs re-open. KAM's brand-new research study - Return of the Pub...
18 May

Retaining new customers

No1 priority for convenience retail: retaining new customers There is no shortage of predictions, advice, insights about what the ‘new...
15 May

Distancing in restaurants

Inspiring solutions for social distancing in restaurants - it IS possible! The very idea of 'social distancing' people in restaurants...
04 May

The new normal for retail

What is the 'new normal' for food and grocery retail? Last week, Foreign Secretary Dominic Raab stated that the UK...
04 May

Convenience post lockdown

Massive price war predicted for convenience retail post-lockdown Convenience retail consultant, Scott Annan, founder of the Independent Retailer Owners Forum,...
22 Apr

Hospitality in lockdown

Two-thirds of hospitality businesses say they will not survive another three months of lockdown KAM has found that two thirds...
08 Apr

Pubs support communities

Pubs continue to support their communities during lockdown As the nation’s pub lockdown ends its second week, pubs across the...
07 Apr

The post-corona consumer

"When all this is over", an overused phrase if ever there was one, what can we expect from the post-corona...
30 Mar

Pubs rise to the challenge

UK Pubs are rising to the challenge of corona Well another week (yes, it's only been a week, sorry) has...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

The Ultimate Events Management Guide

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In partnership with Tripleseat, we’ve spoken to corporate event planners and hospitality operators to understand what venues can do to attract BIG seasonal bookings and created an informative guide for hospitality operators.

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Plan to Plate 2024 – Q3

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In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.

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Future of Socialising: What’s next for the dry economy?

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UK adults’ evolving relationship with cannabis (THC and CBD), alcohol and other mood-altering substances and it’s impact on hospitality.

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Low+No 2024: Drinking Differently

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A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Competitive Socialising 2024

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A look at the Competitive Socialising customer and the growing demand for activity-led venues.

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UK Hospitality Salary Survey: Key Take-outs

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Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’

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