The KAM Blog
Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.
Technology in hospitality
Technology-led hospitality experience
Introducing pub desks
10pm hospitality curfew
Predictions for Convenience
Hospitality industry NPS
Getting back to the office
Customer satisfaction in hospitality
Masks in hospitality
The new ‘Big Night In’
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Reports & Whitepapers
View and download our industry-leading reports and whitepapers from our Knowledge Hub.
Driving a digital connection with customers
A look at the importance of building digital connections with pub customers away from venue
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Plan to Plate – May 2025
This bi-annual report tracks UK consumer behaviour with regards to hospitality venues.
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Low+No 2025: Drinking Differently
A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.
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Competitive Socialising 2025
A look at the Competitive Socialising customer and the growing demand for activity-led venues and experiential leisure.
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LTC x KAM | Wellbeing at Work
A look at employee wellbeing in the Hospitality industry and how we can improve the experience.
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The UK’s Largest Hospitality Salary Survey 2025
This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
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