Blog - Page 8 of 58

The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

22 Oct

Technology in hospitality

I have a total of 8 different hospitality apps on my phone. All downloaded and used to varying degrees over...

13 Oct

Technology-led hospitality experience

Consumer demand grows for a technology-led hospitality experience Our latest research exposes an accelerated customer demand for a technology-led hospitality...

12 Oct

Introducing pub desks

10am could be the new 10pm in hospitality, with pub desks It won’t have escaped anyone’s attention that the new...

23 Sep

10pm hospitality curfew

UK public are not convinced hospitality curfew will make a difference A snap poll carried out by KAM Media identified...

10 Sep

Predictions for Convenience

Predictions for UK Convenience Predictions of future behaviours or future economic growth and development can be a fool’s game. Many...

08 Sep

Hospitality industry NPS

NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the...

18 Aug

Getting back to the office

It’s been almost 5 months since the UK lockdown was announced. Since then many retail and hospitality businesses have closed...

03 Aug

Customer satisfaction in hospitality

Customer satisfaction in hospitality remains strong with a consistent 95% feeling confident enough to return. But the growing customer base...

27 Jul

Masks in hospitality

Masks are rising on customers’ agenda Overall customer confidence in health and hygiene remains strong within hospitality, with little change...

21 Jul

The new ‘Big Night In’

The ‘Big Night In’ reimagined The lockdown may have been designed to keep us apart but in many respects, it...

21 Jul

New breed of beer enthusiasts

A new breed of beer enthusiast emerges from lockdown Three months spent in lockdown has significantly shifted the way many...

21 Jul

2020 hospitality consumer trends

As we know all too well, many industries have suffered during this pandemic, but the effect on the UK hospitality...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

Pubs Power Sport Report 2025

Access Level: Standard Access

This new Pubs Power Sport Report from PubAid and conducted by KAM, supported by Guinness and Sky Business, reveals how pubs are quietly power movement, connection and community wellbeing across the UK.

Sona x KAM: People & productivity insights

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Developed in partnership between Sona and KAM Insight, this exclusive research shines a light on the real impact of inefficient processes and outdated technology across the UK Hospitality sector.

Feeding the GLP-1 Generation

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This report looks at how the growing proportion of GLP-1 users are reshaping eating, drinking and socialising habits. It covers everything from food and drink preferences, to how and why GLP-1 users choose specific venues to go out to.

The rise of functional drinks

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A look at the rise of functional and mood enhancing drinks. This 2025 insight report by KAM and Club Soda explores wellness trends, mood-enhancing drinks and the future of social experiences.