The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

27 Jul

Masks in hospitality

Masks are rising on customers’ agenda Overall customer confidence in health and hygiene remains strong within hospitality, with little change...
21 Jul

The new ‘Big Night In’

The ‘Big Night In’ reimagined The lockdown may have been designed to keep us apart but in many respects, it...
21 Jul

New breed of beer enthusiasts

A new breed of beer enthusiast emerges from lockdown Three months spent in lockdown has significantly shifted the way many...
21 Jul

2020 hospitality consumer trends

As we know all too well, m​​​any industries have suffered during this pandemic, but the effect on the UK hospitality...
21 Jul

NPS in hospitality

Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from...
14 Jul

Customer sentiment in hospitality

New customer sentiment tracker starts strong We're delighted to have joined forces with guest feedback platform, Feed it Back to offer...
07 Jul

Hospitality re-opens

Hospitality re-opens to mixed feelings "Super Saturday" has now been and gone. The hospitality industry is reflecting on how the...
11 Jun

Return of the pub

Return of the Pub – What to expect when pubs re-open. KAM's brand-new research study - Return of the Pub...
18 May

Retaining new customers

No1 priority for convenience retail: retaining new customers There is no shortage of predictions, advice, insights about what the ‘new...
15 May

Distancing in restaurants

Inspiring solutions for social distancing in restaurants - it IS possible! The very idea of 'social distancing' people in restaurants...
04 May

The new normal for retail

What is the 'new normal' for food and grocery retail? Last week, Foreign Secretary Dominic Raab stated that the UK...
04 May

Convenience post lockdown

Massive price war predicted for convenience retail post-lockdown Convenience retail consultant, Scott Annan, founder of the Independent Retailer Owners Forum,...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

LTC x KAM | Wellbeing at Work

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A look at employee wellbeing in the Hospitality industry and how we can improve the experience.

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The UK’s Largest Hospitality Salary Survey 2025

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This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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The Pub Roadmap | Creating Pub Superfans

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In partnership with the BII and supported by Brakes, this research report at how venues can grow customer loyalty and create pub superfans.

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The Mid-Strength Opportunity

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KAM have joined forces with Club Soda and The Mid-Strength Collective to explore why mid-strength alcohol is gaining traction and what steps businesses can take to capitalise on this untapped potential.

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State of Social | Benchmarking Hospitality brands

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State of Social is the first industry-wide benchmarking report dedicated to social media metrics, in partnership with Kitch.

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Raising the Bar | The current state of alcohol-free

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A look at the accessibility, visibility and credibility of alcohol-free drinks in hospitality venues, in partnership with Everleaf

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