Customer experience

By kjenkins | 12/08/2019

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…

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Value of customer insight

By Blake Gladman | 31/07/2019

Realising the true value of customer insight. Why knowing your customers is more important than them being right or wrong. Blake Gladman, Strategy & Insight Director It’s never been a…

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Community

By Blake Gladman | 21/06/2019

Community The local store must go deep to understand their shoppers. Only then can they deliver an experience that brings them into the heart of their community. Blake Gladman, KAM…

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Child-friendly

By kjenkins | 13/06/2019

Today I’d like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in the US, I was staying friends. Therefore spending a lot…

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New York, new ideas

By kjenkins | 12/06/2019

Well, it was lovely to see the great and good of the hospitality industry at Tuesday’s Bii Summer Lunch. Many congratulations to the guys at The Railway at Lowdham who…

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