Pub Charity

By Katie Jenkins | 06/09/2019

Firstly, congratulations to all the shortlisted and winning pubs at last night’s GBPAs. I hope there are many sore heads and smiling faces throughout the industry this morning! Speaking of smiling…

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Healthy snacking

By Blake Gladman | 16/08/2019

We are officially a nation that loves to snack, there are apparently more than 19 billion snacking opportunities in the UK per year, and more than two-thirds of consumers snack…

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Customer experience

By Katie Jenkins | 12/08/2019

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…

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Value of customer insight

By Blake Gladman | 31/07/2019

Realising the true value of customer insight. Why knowing your customers is more important than them being right or wrong. Blake Gladman, Strategy & Insight Director It’s never been a…

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Community

By Blake Gladman | 21/06/2019

Community The local store must go deep to understand their shoppers. Only then can they deliver an experience that brings them into the heart of their community. Blake Gladman, KAM…

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