Posts Tagged ‘consumer trends’
Re-opening hospitality – again
Well, who would’ve thought that “Christmas” would become only the THIRD most contentious ‘C-word’ in 2020? But here we are, preparing for re-opening hospitality, again. Here’s the bad news… For…
Read MoreChanging beer drinking habits
Lockdown is changing the longer-term habits of beer enthusiasts New research shows that beer enthusiasts are more open to trying new and different beers than ever. 91% having tried a…
Read MoreHospitality industry NPS
NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the end of the ‘Eat Out To Help Out’ scheme. This…
Read MoreThe new ‘Big Night In’
The ‘Big Night In’ reimagined The lockdown may have been designed to keep us apart but in many respects, it has bought us closer together. Nights out down the pub…
Read More2020 hospitality consumer trends
As we know all too well, many industries have suffered during this pandemic, but the effect on the UK hospitality industry has been heart breaking to watch. KAM carried out…
Read MoreNPS in hospitality
Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Following feedback from those…
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