NPS in hospitality

Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Following feedback from those…

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Message from KAM

A message to our clients and friends in hospitality We are thinking of each and everyone of you during this devastating time. Our hearts go out to hospitality employers and…

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Alcohol-free drinking

Alcohol-free drinking occasions are on the rise In celebration of the launch of our low and no research report, we’ve spoken to a number of industry experts to gain different…

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Low and no research

1-in-4 pub visits are non-alcoholic, according to new customer research According to our brand new low and no customer research, 25% of pubs visits now don’t include alcohol. With the predicted…

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