Posts Tagged ‘plan to plate’
A focus on menus
We’ve just launched the new wave of our new ‘Plan to Plate’ tracker, in partnership with guest engagement platform Paytronix so Blake Gladman, Insight & Stregy Director at KAM has shared some of the key take-outs impacting menu design.
Read MoreGeneration Z are the most easily frustrated customers
Gen Z most easily frustrated as customers return to pubs and bars With the hospitality sector finally reopen, new research has identified the top frustrations for customers when visiting a…
Read MoreDigitalisation of the customer journey accelerates further
Digitalisation of the customer journey is accelerating as the sector gets set for indoor reopening Our brand new report released this week in partnership with Zonal focuses on the post-pandemic…
Read MoreCustomer experience
When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…
Read MoreBill’s Bill’s Bill’s
This week I was lucky enough to eat lunch/dinner out in a restaurant or pub more often than I managed to get to my morning spin class. The first time…
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