Customer experience

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…

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Ninth Life

A pub experience at the Ninth Life in Catford is the cat’s whiskers. Katy Moses, Managing Director I had the pleasure of visiting Ninth Life in Catford this week, on…

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Alcohol free pub

Pub customers drunk on virtue. Alcohol-free pub pop-up, Clean Vic, by Sainsbury’s, pulls in the crowds. Katy Moses, MD & Founder This week I paid a visit to the Clean…

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Health and wellness

The only way you won’t have heard the phrase “health and wellness” is if you’ve been living under a rock for the last year or so. But what does the…

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Child-friendly

Today I’d like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in the US, I was staying friends. Therefore spending a lot…

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TV sports in pubs and bars

On Wednesday night I was forced to watch what I was told would be “an amazing football match”- Chelsea V Arsenal in the Europa League Final. After what seemed like an…

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