Posts by Blake Gladman
NPS in hospitality
Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Following feedback from those…
Read MoreCustomer sentiment in hospitality
New customer sentiment tracker starts strong We’re delighted to have joined forces with guest feedback platform, Feed it Back to offer hospitality operators easy access to customer sentiment KPI’s in these…
Read MoreHospitality re-opens
Hospitality re-opens to mixed feelings “Super Saturday” has now been and gone. The hospitality industry is reflecting on how the “big re-opening” has played out. An impressive 28% of UK…
Read MoreReturn of the pub
Return of the Pub – What to expect when pubs re-open. KAM’s brand-new research study – Return of the Pub – is designed to understand the future behaviours and attitudes…
Read MoreRetaining new customers
No1 priority for convenience retail: retaining new customers There is no shortage of predictions, advice, insights about what the ‘new normal’ or ‘life post lockdown’ might look like. At KAM…
Read MoreDistancing in restaurants
Inspiring solutions for social distancing in restaurants – it IS possible! The very idea of ‘social distancing’ people in restaurants seems to go against everything that they are about. Operators…
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