Posts by Blake Gladman
Generation Z are the most easily frustrated customers
Gen Z most easily frustrated as customers return to pubs and bars With the hospitality sector finally reopen, new research has identified the top frustrations for customers when visiting a…
Read More4-in-10 Brits say their favourite pubs are still shut
New research from BBPA and KAM reveals the devastating impact of restrictions on pubs and pub-goers. 4-in-10 Brits say their favourite pubs are still shut because of COVID. Our research,…
Read MoreDigitalisation of the customer journey accelerates further
Digitalisation of the customer journey is accelerating as the sector gets set for indoor reopening Our brand new report released this week in partnership with Zonal focuses on the post-pandemic…
Read MoreSummer of sport offers standout opportunity
After the year we’ve just had many operators will no doubt be actively looking for opportunities to drive customers back through their doors. Last summer we had ‘Eat Out To…
Read MoreTime to embrace multi-channel hospitality
While hospitality has been unable to welcome customers to dine in their venues, many have found innovative new ways to take the hospitality experience into their customers’ homes. Even as…
Read MoreReflections on ‘outdoor only’ hospitality
Outdoor hospitality has been re-open a matter of weeks in England and has slowly been re-opening across the UK. Katy Moses, managing director of KAM Media, reflects on her experiences…
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