The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

11 Nov

Re-opening hospitality – again

Well, who would've thought that "Christmas" would become only the THIRD most contentious 'C-word' in 2020? But here we are,...
11 Nov

Changing beer drinking habits

Lockdown is changing the longer-term habits of beer enthusiasts New research shows that beer enthusiasts are more open to trying...
09 Nov

Hospitality customers accept ‘new normal’

Lockdown hits just as customers accept hospitality’s ‘new normal’ The latest Customer Sentiment Tracker from Feed It Back and KAM...
29 Oct

Diversification in pubs

Whether in tier 1, 2 or 3, the immediate future remains uncertain for England’s pubs. New restrictions, including the 10pm...
22 Oct

Technology in hospitality

I have a total of 8 different hospitality apps on my phone. All downloaded and used to varying degrees over...
13 Oct

Technology-led hospitality experience

Consumer demand grows for a technology-led hospitality experience Our latest research exposes an accelerated customer demand for a technology-led hospitality...
12 Oct

Introducing pub desks

10am could be the new 10pm in hospitality, with pub desks It won’t have escaped anyone’s attention that the new...
23 Sep

10pm hospitality curfew

UK public are not convinced hospitality curfew will make a difference A snap poll carried out by KAM Media identified...
10 Sep

Predictions for Convenience

Predictions for UK Convenience Predictions of future behaviours or future economic growth and development can be a fool’s game. Many...
08 Sep

Hospitality industry NPS

NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the...
18 Aug

Getting back to the office

It’s been almost 5 months since the UK lockdown was announced. Since then many retail and hospitality businesses have closed...
03 Aug

Customer satisfaction in hospitality

Customer satisfaction in hospitality remains strong with a consistent 95% feeling confident enough to return. But the growing customer base...

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Reports & Whitepapers

View and download our industry-leading reports and whitepapers from our Knowledge Hub.

Competitive Socialising 2025

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A look at the Competitive Socialising customer and the growing demand for activity-led venues and experiential leisure.

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LTC x KAM | Wellbeing at Work

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A look at employee wellbeing in the Hospitality industry and how we can improve the experience.

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The UK’s Largest Hospitality Salary Survey 2025

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This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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The Pub Roadmap | Creating Pub Superfans

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In partnership with the BII and supported by Brakes, this research report at how venues can grow customer loyalty and create pub superfans.

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The Mid-Strength Opportunity

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KAM have joined forces with Club Soda and The Mid-Strength Collective to explore why mid-strength alcohol is gaining traction and what steps businesses can take to capitalise on this untapped potential.

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State of Social | Benchmarking Hospitality brands

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State of Social is the first industry-wide benchmarking report dedicated to social media metrics, in partnership with Kitch.

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