The KAM Blog

Opinion and insight on the latest trends, news and innovations within hospitality and foodservice.

13 Jan

Consumers make an effort for Valentine’s Day 2021

1-in-5 consumers intend to make a bigger effort than normal this Valentine’s Day 2021, especially Generation Z and younger Millennials,...
06 Jan

2.7m give up on Dry January

Nearly 1-in-4 of those who attempted Dry January 2021 have already given in to temptation. A snap poll carried out...
14 Dec

What’s next for hospitality?

What's next for hospitality? At the end of a long and devastating year for hospitality in the UK, Katy Moses,...
13 Dec

Generation Z want to get out!

Generation Z and hospitality There's one customer group who have held strong for hospitality throughout the pandemic- almost unshakeable in...
10 Dec

New Year’s Eve 2020 in hospitality

Consumers expectations for New Year's Eve 2020 Take a look below at our latest research showing what consumers would consider...
02 Dec

Next step in convenience store home delivery

**Guest Blog** - Taking Convenience store home delivery to a new level We're delighted to have David Rees, convenience industry...
02 Dec

Low and No in Convenience stores

Is Low and No really an opportunity in Convenience? In a year where you might assume many will turn to...
13 Nov

Christmas 2020 in hospitality

Consumers expectations for Christmas 2020 Take a look at our latest research showing what consumers would consider purchasing this Christmas....
11 Nov

Re-opening hospitality – again

Well, who would've thought that "Christmas" would become only the THIRD most contentious 'C-word' in 2020? But here we are,...
11 Nov

Changing beer drinking habits

Lockdown is changing the longer-term habits of beer enthusiasts New research shows that beer enthusiasts are more open to trying...
09 Nov

Hospitality customers accept ‘new normal’

Lockdown hits just as customers accept hospitality’s ‘new normal’ The latest Customer Sentiment Tracker from Feed It Back and KAM...
29 Oct

Diversification in pubs

Whether in tier 1, 2 or 3, the immediate future remains uncertain for England’s pubs. New restrictions, including the 10pm...

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Reports & Whitepapers

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Driving a digital connection with customers

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A look at the importance of building digital connections with pub customers away from venue

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Plan to Plate – May 2025

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This bi-annual report tracks UK consumer behaviour with regards to hospitality venues.

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Low+No 2025: Drinking Differently

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A look at Brits evolving relationship with alcohol and the growth of the low & no category. Report in partnership with Lucky Saint.

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Competitive Socialising 2025

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A look at the Competitive Socialising customer and the growing demand for activity-led venues and experiential leisure.

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LTC x KAM | Wellbeing at Work

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A look at employee wellbeing in the Hospitality industry and how we can improve the experience.

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The UK’s Largest Hospitality Salary Survey 2025

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This annual survey is based on feedback hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.

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