Borough Market
ESSENTIAL CUSTOMER INSIGHT TO SHAPE FUTURE STRATEGY The Borough Market team wanted to gain a deeper understanding of who is visiting the Market – to re-visit and refresh their current customer…
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CUSTOMER UNDERSTANDING TO DRIVE CRITICAL BUSINESS DECISIONS NQ64 is a business that is growing and growing fast. Having opened 9 sites since 2018 it was important that they took an opportunity to…
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MULTI-METHODOLOGY APPROACH TO KEY STRATEGIC RESEARCH PROJECT Hall & Woodhouse set out to review their Managed House business model and create a compelling Guest Value Proposition that delivers sustainable value…
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INDUSTRY THOUGHT LEADERSHIP DRIVEN BY INSIGHTS Vita Mojo wanted to position themselves as thought leaders within the hospitality industry to help the reach out to new potential customers and provide…
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NEW RECIPE TASTE TESTING FOR INNOVATIVE PRODUCT LAUNCH Wasabi wanted to update one of the popular dishes on their menu but the risk was high if they got it wrong. They wanted to ensure…
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IDENTIFYING THE MOST LUCRATIVE CUSTOMERS Rosa’s have ambitious growth plans to grow footfall and sales from existing and new customers. Before they develop their brand and marketing plans to help…
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