Christmas 2020 in hospitality

Consumers expectations for Christmas 2020 Take a look at our latest research showing what consumers would consider purchasing this Christmas. We looked at how the status of their local restaurants…

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NPS in hospitality

Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Following feedback from those…

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Return of the pub

Return of the Pub – What to expect when pubs re-open. KAM’s brand-new research study – Return of the Pub – is designed to understand the future behaviours and attitudes…

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Retaining new customers

No1 priority for convenience retail: retaining new customers There is no shortage of predictions, advice, insights about what the ‘new normal’ or ‘life post lockdown’ might look like. At KAM…

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