Posts Tagged ‘customer experience’
Consumer intentions for Christmas 2021
It’s all about Christmas at the moment at KAM. With just 80 days to go until Santa arrives, 1-in-4 Brits have ALREADY made a restaurant/pub/bar reservation so most of our clients’…
Read MoreReflections on ‘outdoor only’ hospitality
Outdoor hospitality has been re-open a matter of weeks in England and has slowly been re-opening across the UK. Katy Moses, managing director of KAM Media, reflects on her experiences…
Read MoreThe next phase in food delivery
Food delivery is fast moving into its next phase. Only 7% of UK consumers were using delivery apps on a weekly basis before this crisis – that figure was around…
Read MoreTechnology in hospitality
I have a total of 8 different hospitality apps on my phone. All downloaded and used to varying degrees over the last few months. It therefore came as no great…
Read MoreTechnology-led hospitality experience
Consumer demand grows for a technology-led hospitality experience Our latest research exposes an accelerated customer demand for a technology-led hospitality experience, with the expectation of a pay-at-table app growing. This…
Read MoreMasks in hospitality
Masks are rising on customers’ agenda Overall customer confidence in health and hygiene remains strong within hospitality, with little change since re-opening weekend- 95% of those who visited a hospitality…
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