Posts Tagged ‘hospitality consumer research’
Customer experience
When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…
Read MoreAlcohol free pub
Pub customers drunk on virtue. Alcohol-free pub pop-up, Clean Vic, by Sainsbury’s, pulls in the crowds. Katy Moses, MD & Founder This week I paid a visit to the Clean…
Read MoreChild-friendly
Today I’d like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in the US, I was staying friends. Therefore spending a lot…
Read MoreNew York, new ideas
Well, it was lovely to see the great and good of the hospitality industry at Tuesday’s Bii Summer Lunch. Many congratulations to the guys at The Railway at Lowdham who…
Read MoreTV sports in pubs and bars
On Wednesday night I was forced to watch what I was told would be “an amazing football match”- Chelsea V Arsenal in the Europa League Final. After what seemed like an…
Read MoreHappy birthday to me?
It’s my birthday this weekend (feel free to send expensive gifts) and I’ve had a terrible experience trying to book a table for 9 people for lunch. Happy birthday to…
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