The Quest for a Quality Serve

Katie Jenkins, Marketing & Partnerships Director at KAM shares recent research carried out in partnership with Budvar looking at just how important the quest for a quality serve can be…

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CBD infused drinks

The acronym ‘CBD’ is everywhere as we enter the last months of 2019. A recent article in The Guardian estimates that 1.3 million UK Consumers are currently spending £300m a…

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Pub Charity

Firstly, congratulations to all the shortlisted and winning pubs at last night’s GBPAs. I hope there are many sore heads and smiling faces throughout the industry this morning! Speaking of smiling…

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Customer experience

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…

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