Posts by Vicky Painter
Pubs power community sport across the UK
The new ‘Pubs Power Community Sport 2025’ report, produced by PubAid with research and insight from KAM, provides one of the clearest pictures yet of the role pubs play in supporting grassroots and community sport across the UK.
Read MoreHow AI Is Transforming Hospitality: Service, Operations and Guest Experience
Artificial intelligence – once a buzzword floating somewhere between sci-fi and vague digital strategy decks – is now directly influencing how trips are discovered, how teams work, and how guests experience a stay from start to finish.
Read MoreThe Digital Customer Journey: How Hospitality Wins Loyalty in 2025
The modern hospitality customer journey starts long before guests walk through the door. From online search to social media and reviews, every digital touchpoint shapes how they choose where to eat and drink. Discover how authentic connections and smart digital strategies can help build lasting loyalty in 2025.
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