Posts by Vicky Painter
Why Employee Experience Starts With Listening, Not Perks
When businesses talk about improving employee experience, the conversation often turns quickly to benefits, reward platforms and incentives.
Those things can all play a role. But one message came through particularly clearly at KAM’s latest Informants event: the foundations of a great employee experience are much simpler.
Read MoreFive Hospitality Lessons from the US
Katy Moses CBII reflects on the recent Peach 20/20 Atlantic Club trip to Charlotte, North Carolina, and shares what UK Hospitality can learn from the US.
Read MoreAlcohol-Free in Hospitality: Why Availability Alone Is No Longer Enough
According to the latest Raising the Bar 2026 report from KAM and Everleaf, hospitality operators have responded quickly to the growth in demand for Alcohol Free. Now the challenge lies in elevating the experience for guests.
Read MoreHospitality trends for 2026: Key insights from KAM’s first Informants event of the year
We brought together an outstanding line-up of speakers to explore the key trends shaping the hospitality industry in the year ahead, from consumer behaviour and value expectations to the growing role of AI in operations. Below are the major themes that emerged – and why they matter for pubs, brewers, operators and hospitality brands navigating 2026.
Read MorePubs power community sport across the UK
The new ‘Pubs Power Community Sport 2025’ report, produced by PubAid with research and insight from KAM, provides one of the clearest pictures yet of the role pubs play in supporting grassroots and community sport across the UK.
Read MoreHow AI Is Transforming Hospitality: Service, Operations and Guest Experience
Artificial intelligence – once a buzzword floating somewhere between sci-fi and vague digital strategy decks – is now directly influencing how trips are discovered, how teams work, and how guests experience a stay from start to finish.
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