JW Lees

UNDERSTANDING PUB PARTNERS MOTIVATIONS & CONCERNS  The Objective JW Lees received annual feedback from their pub partners as part of KAM’s ‘Licensee Index’ which provides licensee feedback and benchmarks where…

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Borough Market

ESSENTIAL CUSTOMER INSIGHT TO SHAPE FUTURE STRATEGY  The Borough Market team wanted to gain a deeper understanding of who is visiting the Market – to re-visit and refresh their current customer…

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NQ64

NQ64

CUSTOMER UNDERSTANDING TO DRIVE CRITICAL BUSINESS DECISIONS NQ64 is a business that is growing and growing fast. Having opened 9 sites since 2018 it was important that they took an opportunity to…

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Hall & Woodhouse

Hall & Woodhouse

MULTI-METHODOLOGY APPROACH TO KEY STRATEGIC RESEARCH PROJECT Hall & Woodhouse set out to review their Managed House business model and create a compelling Guest Value Proposition that delivers sustainable value…

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Vita Mojo

INDUSTRY THOUGHT LEADERSHIP DRIVEN BY INSIGHTS Vita Mojo wanted to position themselves as thought leaders within the hospitality industry to help the reach out to new potential customers and provide…

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