Roxy Leisure

COMPETITOR BENCHMARKING TO DRIVE SUCCESS  The Challenge Roxy Leisure, a leading operator in the competitive socialising space, wanted to understand how their brand was perceived in a rapidly expanding and…

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JW Lees

UNDERSTANDING PUB PARTNERS MOTIVATIONS & CONCERNS  The Objective JW Lees received annual feedback from their pub partners as part of KAM’s ‘Licensee Index’ which provides licensee feedback and benchmarks where…

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Borough Market

ESSENTIAL CUSTOMER INSIGHT TO SHAPE FUTURE STRATEGY  The Borough Market team wanted to gain a deeper understanding of who is visiting the Market – to re-visit and refresh their current customer…

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NQ64

NQ64

CUSTOMER UNDERSTANDING TO DRIVE CRITICAL BUSINESS DECISIONS NQ64 is a business that is growing and growing fast. Having opened 9 sites since 2018 it was important that they took an opportunity to…

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Hall & Woodhouse

Hall & Woodhouse

MULTI-METHODOLOGY APPROACH TO KEY STRATEGIC RESEARCH PROJECT Hall & Woodhouse set out to review their Managed House business model and create a compelling Guest Value Proposition that delivers sustainable value…

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