Posts Tagged ‘consumer insights’
Hospitality industry NPS
NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the end of the ‘Eat Out To Help Out’ scheme. This…
Read MoreCustomer satisfaction in hospitality
Customer satisfaction in hospitality remains strong with a consistent 95% feeling confident enough to return. But the growing customer base are still looking for improvements, according to this week’s Customer…
Read MoreThe new ‘Big Night In’
The ‘Big Night In’ reimagined The lockdown may have been designed to keep us apart but in many respects, it has bought us closer together. Nights out down the pub…
Read More2020 hospitality consumer trends
As we know all too well, many industries have suffered during this pandemic, but the effect on the UK hospitality industry has been heart breaking to watch. KAM carried out…
Read MoreNPS in hospitality
Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Following feedback from those…
Read MoreCustomer sentiment in hospitality
New customer sentiment tracker starts strong We’re delighted to have joined forces with guest feedback platform, Feed it Back to offer hospitality operators easy access to customer sentiment KPI’s in these…
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