Posts Tagged ‘consumer research’
The Digital Customer Journey: How Hospitality Wins Loyalty in 2025
The modern hospitality customer journey starts long before guests walk through the door. From online search to social media and reviews, every digital touchpoint shapes how they choose where to eat and drink. Discover how authentic connections and smart digital strategies can help build lasting loyalty in 2025.
Read MoreThe Rise of Competitive Socialising: Hospitality’s Winning Formula in 2025
Competitive socialising is transforming UK hospitality in 2025. With nearly 30% of adults visiting venues, this trend is more than entertainment – it’s a growth engine. Learn why Gen Z is driving demand, the barriers operators face, and how the upcoming Competitive Socialising Index will reshape measurement and strategy.
Read MoreHow GLP-1 Drugs Are Reshaping UK Hospitality
Shining a spotlight on what might just be the biggest disruptor hospitality has faced in almost two decades: GLP-1 weight loss drugs.
Read MoreWhy employee wellbeing in hospitality can no longer be an afterthought
Hospitality employees are under pressure: financial stress, mental health struggles, and staff turnover are hitting both people and profits. New research with the Licensed Trade Charity reveals why financial wellbeing is the foundation of a stronger, more resilient workforce, and how operators can take action
Read MorePour decisions: A look at changing beer trends in 2025
Beer is evolving fast in 2025. From the stout revival to low-and-no innovation, today’s guests expect more from their drinks than ever before. Here’s how pubs, bars, and competitive socialising venues can build a drinks range that delivers on quality, experience, and profitability
Read MoreLow+No 2023 – what you missed!
On Wednesday this week, KAM hosted our 4th annual Low & No event, at which we shared headlines from our latest research study; ‘Low & No 2023: The Customer Perspective’,…
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