Posts Tagged ‘customer journey’
Pubs power community sport across the UK
The new ‘Pubs Power Community Sport 2025’ report, produced by PubAid with research and insight from KAM, provides one of the clearest pictures yet of the role pubs play in supporting grassroots and community sport across the UK.
Read MoreHow AI Is Transforming Hospitality: Service, Operations and Guest Experience
Artificial intelligence – once a buzzword floating somewhere between sci-fi and vague digital strategy decks – is now directly influencing how trips are discovered, how teams work, and how guests experience a stay from start to finish.
Read MoreThe Digital Customer Journey: How Hospitality Wins Loyalty in 2025
The modern hospitality customer journey starts long before guests walk through the door. From online search to social media and reviews, every digital touchpoint shapes how they choose where to eat and drink. Discover how authentic connections and smart digital strategies can help build lasting loyalty in 2025.
Read MoreDecisions, decisions. How we choose which pub or restaurant.
In our latest blog, Blake Gladman, Strategy & Insights Director at KAM, shares how consumers make decisions about which pubs and restaurants to visit and what drives their choices… “Halfway…
Read MoreDigitalisation of the customer journey accelerates further
Digitalisation of the customer journey is accelerating as the sector gets set for indoor reopening Our brand new report released this week in partnership with Zonal focuses on the post-pandemic…
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