Posts Tagged ‘hospitality consumer trends’
Christmas 2020 in hospitality
Consumers expectations for Christmas 2020 Take a look at our latest research showing what consumers would consider purchasing this Christmas. We looked at how the status of their local restaurants…
Read MoreHospitality customers accept ‘new normal’
Lockdown hits just as customers accept hospitality’s ‘new normal’ The latest Customer Sentiment Tracker from Feed It Back and KAM Media found that lockdown is hitting us just as things…
Read MoreTechnology in hospitality
I have a total of 8 different hospitality apps on my phone. All downloaded and used to varying degrees over the last few months. It therefore came as no great…
Read MoreTechnology-led hospitality experience
Consumer demand grows for a technology-led hospitality experience Our latest research exposes an accelerated customer demand for a technology-led hospitality experience, with the expectation of a pay-at-table app growing. This…
Read MoreHospitality industry NPS
NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the end of the ‘Eat Out To Help Out’ scheme. This…
Read MoreCustomer satisfaction in hospitality
Customer satisfaction in hospitality remains strong with a consistent 95% feeling confident enough to return. But the growing customer base are still looking for improvements, according to this week’s Customer…
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