Ontrade outlook 2019 Archives

Customer experience

By kjenkins | 12/08/2019

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…

Happy birthday to me?

By kjenkins | 24/05/2019

It’s my birthday this weekend (feel free to send expensive gifts) and I’ve had a terrible experience trying to book a table for 9 people for lunch. Happy birthday to…

Personalisation key for keeping it real

By kjenkins | 08/05/2019

It’s been an exciting week here at KAM Towers with the launch of our new insight report, Ontrade Outlook, an in-depth look into what customers want from the future pub- and…