Posts by Blake Gladman
Technology in hospitality
I have a total of 8 different hospitality apps on my phone. All downloaded and used to varying degrees over the last few months. It therefore came as no great…
Read MoreTechnology-led hospitality experience
Consumer demand grows for a technology-led hospitality experience Our latest research exposes an accelerated customer demand for a technology-led hospitality experience, with the expectation of a pay-at-table app growing. This…
Read MoreIntroducing pub desks
10am could be the new 10pm in hospitality, with pub desks It won’t have escaped anyone’s attention that the new 10pm curfew has come as another huge blow for the…
Read More10pm hospitality curfew
UK public are not convinced hospitality curfew will make a difference A snap poll carried out by KAM Media identified that a significant proportion of the English public remain unconvinced…
Read MorePredictions for Convenience
Predictions for UK Convenience Predictions of future behaviours or future economic growth and development can be a fool’s game. Many an hour spent in economics lectures at University would testify…
Read MoreHospitality industry NPS
NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the end of the ‘Eat Out To Help Out’ scheme. This…
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